At a Glance
- Tasks: Lead the order fulfilment process and manage a dynamic team.
- Company: Join Hawkstone, a fast-growing premium beer and cider brand in the UK.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Work in a collaborative environment with opportunities for continuous improvement.
- Why this job: Make a real impact in a thriving industry while developing your leadership skills.
- Qualifications: Experience in order fulfilment and team management, ideally in FMCG.
The predicted salary is between 63000 - 77000 £ per year.
Your Mission
Hawkstone is one of the fastest-growing premium beer and cider brands in the UK, and growth like that needs orders that keep pace.
You'll lead the transition as Hawkstone brings its trade order function fully in-house, owning the link between customer orders, inventory and the wider supply chain.
You'll manage the external partner handling direct-to-consumer fulfilment, and build a small team that gives grocery and trade customers a genuinely joined-up service.
About the Team
You'll lead a team of three Order Coordinators, reporting into the Head of Supply Chain and based at Hawkstone's College Farm site in Cheltenham.
You'll sit at the centre of the action, working closely with Sales, Supply Chain & Logistics, Inventory and Warehouse teams, plus Hawkstone's customers, retail partners and third-party logistics providers.
What You'll Do
- Own the end-to-end order fulfilment process for trade and retail, making sure orders are received, checked, released and delivered on time.
- Lead and develop your team of Order Coordinators as the function moves in-house, and manage Hawkstone's external direct-to-consumer fulfilment partner against agreed KPIs.
- Coordinate stock allocation with Sales and Supply Chain when availability is tight, making the shortage calls and communicating risks and trade-offs clearly.
- Keep an overarching view of the order book, flagging stock, service or delivery risks to Sales early, and planning around seasonal peaks, events and promotions.
- Monitor service performance and resolve customer or delivery issues, owning order accuracy, response times and customer satisfaction, while sharing OTIF accountability with Logistics.
- Run a well-organised customer fulfilment inbox with clear triage and escalation, and drive continuous improvement in processes and reporting.
- What You'll Bring
- Experience in order fulfilment, customer operations or supply chain within food, drink or FMCG, along with prior people management experience - ideally having built or grown a team.
- Comfortable owning inventory allocation decisions and communicating trade-offs clearly to sales and customers.
- Experience managing third-party service providers or fulfilment partners against agreed standards and KPIs.
- Strong relationship-management skills, with the confidence to coach others on managing key account relationships well.
- Confidence with ERP or order systems, plus strong Excel and reporting skills - Hawkstone is rolling out Net Suite.
- Experience bringing an outsourced or informal function in-house is a strong plus, along with a calm, commercially aware approach under pressure.
- #J-18808-Ljbffr
Customer Fulfilment Manager in Prenton employer: impactevolve
At Little Dish, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and innovation. Located in the heart of Notting Hill, our team enjoys a hybrid working model, competitive benefits including private healthcare and generous annual leave, and ample opportunities for professional growth within a fast-paced environment dedicated to improving children's nutrition. Join us in making a meaningful impact while working with a passionate team committed to delivering healthy meals that families trust.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Fulfilment Manager in Prenton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like impactevolve and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at impactevolve!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like impactevolve keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Fulfilment Manager in Prenton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to impactevolve:This is your chance to really connect with the team at impactevolve. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at impactevolve
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with impactevolve.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show impactevolve that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at impactevolve. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
