Operations Director - social housing reactive repairs

We are working on behalf of our client who are well-established within social housing repairs, to recruit an experienced Operations Director to lead and strengthen its reactive repairs operations.

This is a senior leadership appointment with responsibility for reactive repairs performance and operational governance across a wide geographical area.

The Role

Reporting directly to the executive team, the Operations Director will provide strategic and operational leadership across reactive repairs operations including people management.

The role will act as the senior escalation point for performance and service delivery while driving consistency, efficiency, and profitability across the business.

Key Responsibilities

• Provide leadership, coaching, and performance management
• Act as senior escalation for complex operational issues
• Ensure contractual SLAs, KPIs, and compliance standards are consistently achieved
• Drive operational efficiency, cost control, and margin improvement across reactive repairs
• Lead relationship management at senior level with stakeholders
• Oversee workforce productivity, resourcing, and operational pl…