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For Companies At a Glance
- Tasks: Lead client accounts and drive strategic growth in a dynamic event services environment.
- Company: Join Impact XM, a global experiential agency creating unforgettable brand experiences.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional development.
- Why this job: Make a real impact by shaping innovative brand experiences and building strong client relationships.
- Qualifications: 8-10+ years in account management with strong commercial acumen and leadership skills.
- Other info: Collaborative culture that values curiosity, trust, and respect.
The predicted salary is between 48000 - 72000 £ per year.
Impact XM is a global experiential agency creating unforgettable brand experiences across events, exhibitions, and activations. We are seeking an Account Director to lead a portfolio of client accounts, act as a trusted strategic partner, and drive delivery excellence, commercial performance, and long‑term growth.
Key Responsibilities
- Own, develop, and execute strategic relationship plans with Executive Leadership, C‑Suite, and key stakeholders across assigned accounts.
- Act as a trusted advisor, providing strategic counsel, insights, and creative innovation to elevate client partnerships.
- Lead the creation and execution of client retention and growth strategies.
- Identify opportunities for new services and revenue streams within existing client portfolios.
- Champion the agency’s full‑service offering, integrating digital, creative, production, and engagement solutions.
- Own the financial performance of allocated accounts, including revenue forecasting, gross margin delivery and profitability targets.
- Lead commercial reviews, ensuring accurate pricing models, transparent financial tracking and proactive margin management.
- Analyse client profitability, resource utilisation, and pricing initiatives.
- Maintain accurate CRMs, budgets and financial documentation.
- Oversee delivery of all client SLAs and KPIs, maintaining high standards across all programmes.
- Provide senior oversight of project and account management teams to ensure projects are delivered on time, on budget and to compliance and quality standards.
- Partner with operations, compliance and delivery teams to maintain robust governance frameworks.
- Lead Quarterly Business Reviews (QBRs) to assess performance, identify improvement areas and shape future strategies.
- Collaborate with New Business Development to lead responses to RFPs, proposals and pitch presentations for assigned accounts and new opportunities.
- Develop, mentor and coach direct reports, and oversee the wider team in partnership with the Associate Director, Talent Management.
- Monitor team development plans, considering skills analysis, training needs and career aspirations.
- Lead recruitment processes, including interviewing and selecting new team members.
- Provide consistent leadership, motivation and direction across all teams.
- Collaborate with Executive Leadership to ensure consistent best practices and delivery standards.
- Manage direct report and wider team holidays and lieu days.
- Monitor and review timesheet activity.
- Prepare monthly client project analysis to evaluate team and recruitment costs against client budgets.
Qualifications
- 8–10+ years’ experience in client services, account management or event strategy.
- Proven experience managing global or multi‑market client portfolios and senior stakeholder relationships.
- Strong commercial acumen with experience in budget management, margin optimisation and pricing strategy.
- Experience leading multi‑disciplinary teams across operations, creative, digital and production functions.
- Exceptional presentation, negotiation and communication skills with the ability to influence senior stakeholders.
- Strategic thinker with a proactive approach to identifying growth, innovation and service excellence opportunities.
- Must be able to work a hybrid schedule from either our London or Leatherhead offices.
About Impact XM
Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way.
OUR BRAND – What We Believe
- Passion – We love what we do, take pride in doing it and celebrate what we accomplish.
- Always Be CURIOUS – We explore the possibilities, discover innovative solutions and learn from experience.
- We>Me – Collaboration and transparent communication creates our best work.
- Trust – is earned – We are defined by our actions and held accountable to our co‑workers, clients and outcomes.
- Respect – is given – We understand, acknowledge and appreciate the perspective and actions of others.
Account Director in Leatherhead employer: Impact XM
Contact Detail:
Impact XM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific results you've delivered in previous roles. We love to see numbers and success stories that demonstrate your impact.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. We believe it shows your enthusiasm and professionalism, which can set you apart from other candidates.
We think you need these skills to ace Account Director in Leatherhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in client services and account management, and show how your skills align with our mission at Impact XM.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use numbers and examples to illustrate how you've driven growth and managed client relationships effectively.
Be Authentic: Let your personality shine through in your application. We value passion and curiosity, so don’t hesitate to express why you’re excited about the opportunity to work with us at Impact XM.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our official careers site. This ensures your application reaches us without any hiccups and keeps you in the loop about your status.
How to prepare for a job interview at Impact XM
✨Know Your Numbers
As an Account Director, you'll need to demonstrate strong commercial acumen. Brush up on your financial metrics, such as revenue forecasting and margin optimisation. Be ready to discuss how you've successfully managed budgets in the past.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed and executed strategic relationship plans. Think about times when you acted as a trusted advisor to clients, providing insights that led to growth. This will show your potential employer that you can think ahead and drive client success.
✨Demonstrate Leadership Skills
You'll be leading teams, so it's crucial to highlight your experience in mentoring and developing others. Share specific instances where you've motivated a team or improved performance through effective leadership. This will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing client expectations or resolving conflicts. Prepare by thinking through potential scenarios related to account management and have your strategies ready to share. This will showcase your problem-solving skills.
