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- Tasks: Manage IT incidents and ensure quick recovery of services in a fast-paced environment.
- Company: Join a leading firm known for its commitment to IT service quality and innovation.
- Benefits: Enjoy a hybrid role with competitive pay and flexible shift patterns.
- Why this job: Tackle exciting challenges in a complex tech landscape while making a real impact.
- Qualifications: Strong communication skills and experience in incident management are essential.
- Other info: Work on a 24/7 shift pattern, balancing nights and days for optimal work-life harmony.
The predicted salary is between 48000 - 84000 £ per year.
Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700)
Principal Responsibilities
- Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process.
- Manage and recover IT services from a disrupted state as quickly as possible.
- Communicate recovery progress and impact status to stakeholders.
- Support the implementation of service quality policies, standards, tools and measures.
- Maintain company internal control standards, in line with, and championing compliance Policies.
- Maintain awareness of operational risk and minimise the likelihood of it occurring.
- Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications.
- Promote and drive continuous improvement in the incident management process.
This is a complex technology environment with a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue!
Days: 07:00 – 19:15 UK time
Nights: 19:00 – 07:15 UK time
Example of how it works below:
- 4 Nights on
- 3 days off
- 3 days on
- 1 day off
- 3 nights on
- 3 days off
- 4 days on
- 7 days rest
Contact Detail:
Impact Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with the specific incident management tools and methodologies used in large organisations. Being able to discuss your experience with frameworks like ITIL or any relevant software can set you apart during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively managed stakeholder expectations during incidents. This role requires calmness under pressure, so be ready to demonstrate your ability to keep everyone informed.
✨Tip Number 3
Research the company’s current IT services and any recent incidents they may have faced. Understanding their operational environment will help you tailor your responses and show that you're genuinely interested in their challenges.
✨Tip Number 4
Network with professionals in the field, especially those who have worked in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and the specific demands of the Major Incident Manager position.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Major Incident Manager. Familiarise yourself with incident management processes and the specific challenges mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in incident management and any specific skills that align with the job requirements. Use keywords from the job description to ensure your CV stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to manage incidents effectively. Provide examples of how you've successfully navigated complex situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Impact Team
✨Understand the Incident Management Process
Familiarise yourself with the incident management process and be prepared to discuss how you have successfully managed incidents in the past. Highlight your ability to recover IT services quickly and efficiently, as this is crucial for the role.
✨Communicate Effectively
Since communication is key in managing incidents, practice articulating your thoughts clearly. Be ready to explain how you would keep stakeholders informed during an incident, ensuring that panic does not ensue.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've navigated complex technology environments and resolved issues under pressure. Emphasise your analytical skills and your approach to continuous improvement in incident management.
✨Demonstrate Compliance Awareness
Be knowledgeable about compliance policies and internal control standards. Discuss how you have championed compliance in previous roles and how you plan to maintain these standards in the new position.
