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- Tasks: Manage IT incidents and ensure quick recovery of services in a fast-paced environment.
- Company: Join a leading firm known for its commitment to IT service quality and innovation.
- Benefits: Enjoy a hybrid role with competitive pay and flexible shift patterns.
- Why this job: Tackle exciting challenges in a complex tech landscape while making a real impact.
- Qualifications: Strong communication skills and experience in incident management are essential.
- Other info: Work on a 24/7 shift pattern, perfect for those seeking dynamic work hours.
The predicted salary is between 48000 - 84000 £ per year.
Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700)
Principal Responsibilities
- Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process.
- Manage and recover IT services from a disrupted state as quickly as possible.
- Communicate recovery progress and impact status to stakeholders.
- Support the implementation of service quality policies, standards, tools and measures.
- Maintain company internal control standards, in line with, and championing compliance Policies.
- Maintain awareness of operational risk and minimise the likelihood of it occurring.
- Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications.
- Promote and drive continuous improvement in the incident management process.
This is a complex technology environment with a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue!
Days: 07:00 – 19:15 UK time
Nights: 19:00 – 07:15 UK time
Example of how it works below: 4 Nights on 3 days off 3 days on 1 day off 3 nights on 3 days off 4 days on 7 days rest
Major Incident Manager employer: Impact Team
Contact Detail:
Impact Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with the specific incident management tools and processes used in large organisations. Understanding how to navigate these systems will give you an edge during interviews, as you'll be able to demonstrate your knowledge of best practices.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. As a Major Incident Manager, you'll need to convey complex information clearly and calmly to various stakeholders, so practice articulating your thoughts succinctly.
✨Tip Number 3
Network with professionals already working in incident management roles. Engaging with them can provide insights into the challenges they face and the skills that are most valued, which can help you tailor your approach when applying.
✨Tip Number 4
Research the company’s IT service quality standards and any recent incidents they’ve managed. Being knowledgeable about their operational environment will not only impress during interviews but also show your genuine interest in the role.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in incident management and IT service delivery. Use specific examples that demonstrate your ability to manage incidents effectively and communicate with stakeholders.
Craft a Strong Cover Letter: In your cover letter, emphasise your understanding of the complexities involved in managing major incidents. Mention your communication skills and how you can maintain calm during high-pressure situations, as this is crucial for the role.
Showcase Relevant Skills: Highlight key skills such as problem-solving, risk management, and continuous improvement in your application. These are essential for the Major Incident Manager position and should be evident throughout your documents.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in incident management.
How to prepare for a job interview at Impact Team
✨Understand the Incident Management Process
Make sure you have a solid grasp of the incident management process. Be prepared to discuss how you would monitor and drive the delivery of IT services, and share examples of how you've successfully managed incidents in the past.
✨Communicate Effectively
Since this role requires clear communication with stakeholders, practice articulating your thoughts clearly and concisely. Think about how you would communicate recovery progress during an incident and be ready to demonstrate your communication skills.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your ability to recover IT services quickly and efficiently, as well as any continuous improvement initiatives you've led.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture, especially regarding compliance and operational risk. Be ready to explain how your personal values align with theirs and how you can contribute to maintaining their internal control standards.
