At a Glance
- Tasks: Handle customer enquiries via phone and email, log issues, and perform admin tasks.
- Company: Join a supportive team in Wellingborough with a focus on customer satisfaction.
- Benefits: Earn £12.85 per hour, with pay increase after 12 weeks and flexible hours.
- Other info: Immediate start available; great opportunity for career growth in customer service.
- Why this job: Make a difference by helping customers and developing your communication skills.
- Qualifications: Confident communicator with strong admin skills and a can-do attitude.
The predicted salary is between 26700 - 26700 £ per year.
Full-time position, long-term ongoing temporary contract.
Location: Wellingborough, Northamptonshire
Salary: £12.85 per hour (will increase after 12 weeks)
Immediate start required.
About the Role
The Customer Service Administrator will handle enquiries from customers over the telephone and via email, log issues, problem-solve, follow procedures to resolve customer concerns, and perform administrative tasks such as updating systems and sending emails.
Key Responsibilities
- Deal with enquiries from customers over the telephone and via email.
- Log issues and problem-solve.
- Follow procedures and processes to resolve customer issues.
- Carry out administrative tasks, update systems and send emails.
Qualifications & Skills
- Confident communicator with an excellent telephone manner.
- Efficient administration skills with good attention to detail.
- Ability to use own initiative and work with a can-do attitude.
- Capability to remain calm under pressure.
- IT literate, including Outlook, Excel, Word.
- Flexible, willing to work occasional overtime and weekends.
Customer Service Administrator in Wellingborough employer: Impact Recruitment
Join a dynamic team in Wellingborough where your contributions as a Customer Service Administrator will be valued and recognised. We offer competitive pay, opportunities for growth, and a supportive work culture that encourages collaboration and innovation. With a focus on employee development and a commitment to excellence, this is an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Wellingborough
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or tricky situations, as these are often discussed in interviews for roles like this.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our team.
We think you need these skills to ace Customer Service Administrator in Wellingborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and administrative skills. We want to see how you’ve handled enquiries and resolved issues in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. We love a good story, so share your journey and how your skills align with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your confident telephone manner and written communication skills. Keep it clear, concise, and professional – we’re all about that can-do attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Impact Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle the challenges of the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare answers to common questions about handling difficult customers or resolving issues. Remember, a confident and friendly tone can make a huge difference!
✨Demonstrate Your Problem-Solving Ability
Think of specific examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss these during the interview, as it will highlight your ability to think on your feet and follow procedures effectively.
✨Be Ready for IT Questions
As the job requires IT literacy, brush up on your skills with Outlook, Excel, and Word. You might be asked about how you use these tools in your daily tasks, so having some examples ready will help you stand out as a tech-savvy candidate.
