At a Glance
- Tasks: Coordinate office operations, manage customer orders, and support daily activities.
- Company: A growing business in Towcester with a friendly atmosphere.
- Benefits: Competitive salary, supportive team, and an office dog!
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be the backbone of a busy office and make a real difference.
- Qualifications: Organised, detail-oriented, and comfortable with numbers and software.
The predicted salary is between 32000 - 38000 £ per year.
Locations: Towcester, Northamptonshire
Salary: £32,000 - £38,000 per annum
We're recruiting for an Office Coordinator to join a small but growing business based in Towcester. This is a busy, hands-on role sitting at the centre of customer orders, stock, suppliers, shipping and day-to-day office support. They are practical, down-to-earth and growing – so they need someone organised, switched-on and confident enough to keep lots of moving parts under control. They do have an office dog, so hopefully you feel comfortable with this.
What you'll be doing:
- Answering customer queries by phone and email in a clear, helpful way
- Processing sales orders accurately and checking the detail before it goes further
- Preparing customer documentation, including paperwork for healthcare-related clients
- Processing purchase orders, including overseas supplier orders
- Keeping an eye on stock levels and flagging issues before they become bigger problems
- Organising pre-shipment samples and keeping records tidy
- Booking inbound and outbound shipments, including road and air freight into Europe
- Sourcing courier options and checking costs make sense
- Producing relevant customs documentation
- Supporting the Directors with administration and day-to-day office coordination
What we're looking for:
- You're naturally organised and like things to be done properly
- You notice mistakes, missing information and odd details others might skim past
- You're comfortable working with numbers, order details, stock information and basic Excel
- You communicate clearly on the phone and by email with customers, suppliers and internal teams
- You're confident using Outlook, Excel and order systems, and you can pick up new software without drama
- You take ownership rather than waiting to be chased
- You are calm, practical and able to prioritise when several things need attention at once
Office Coordinator in Towcester employer: Impact Recruitment
Join a dynamic and growing team in Towcester as an Office Coordinator, where your organisational skills will be valued in a supportive and friendly environment. With a focus on employee growth and development, this role offers the chance to engage with various aspects of the business while enjoying a unique office culture that includes a beloved office dog. Experience a fulfilling work-life balance with a competitive salary and the opportunity to make a real impact in a hands-on position.
StudySmarter Expert Advice🤫
We think this is how you could land Office Coordinator in Towcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Impact Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Impact Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Coordinator in Towcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Impact Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Impact Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Impact Recruitment!
How to prepare for a job interview at Impact Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
