At a Glance
- Tasks: Lead and develop a dynamic customer service and sales team to achieve targets.
- Company: Join a supportive team in Northampton with a focus on growth and development.
- Benefits: Competitive salary, quarterly bonuses, 25 days holiday, and extra day off for your birthday.
- Other info: Full training provided; perfect for those passionate about team success.
- Why this job: Make a real impact by coaching and supporting your team to deliver excellent service.
- Qualifications: Experience in managing customer service or sales teams; strong leadership skills.
The predicted salary is between 28000 - 34000 € per year.
Locations: Northampton, Northamptonshire
Salary: £28,000 - £34,000 per annum + Quarterly Bonus (OTE approx. 10%)
Hours: 37.5 hours per week (Monday - Friday 9:00 - 17:30, 1 Saturday in 4: 9:00 - 13:00)
We are looking for an experienced Team Leader to join a busy and supportive operational team. This is a fantastic opportunity to lead, coach, and develop telephone‑based customer service and sales teams. You will be responsible for managing daily work allocation, team administration, and performance reporting. Using your experience, you will provide hands‑on leadership, ensuring all customer interactions are handled efficiently and to the highest standard. You will also support your team through regular feedback and coaching to drive success and meet targets. Full product and system training will be provided, so previous insurance experience is not essential.
About You
- Confident, positive, and highly organised
- Experienced in managing customer service or sales teams
- A natural leader with a coaching mindset
- Hands‑on and willing to support the team to achieve KPIs
- Patient, empathetic, and excellent at building rapport
Key Skills
- Team leadership experience in customer service or sales
- Excellent communication and interpersonal skills
- Flexible, proactive, and able to multitask
- Commitment to quality, integrity, and performance
- Coaching and mentoring abilities
The Package
- Competitive salary: £28,000 - £34,000 (dependent on experience)
- Quarterly bonus scheme (approx. 10% OTE)
- 25 days holiday plus bank holidays, rising to 30 days with service
- An additional day off for your birthday
- Permanent, full‑time contract
If you're passionate about leading and developing high‑performing teams and enjoy delivering excellent service to customers, this is the perfect role for you.
Team Leader – Customer Service & Sales in Northampton employer: Impact Recruitment
Join a dynamic and supportive team in Northampton as a Team Leader in Customer Service & Sales, where your leadership will directly impact the success of our operations. We offer a competitive salary, generous holiday allowance, and a quarterly bonus scheme, alongside a culture that prioritises employee development and teamwork. With comprehensive training provided, this role is perfect for those looking to grow their career while making a meaningful difference in customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – Customer Service & Sales in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role in customer service and sales. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your leadership style aligns with the role. We recommend doing mock interviews with friends or family to boost your confidence and get feedback.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've developed your team in the past. Highlight your ability to provide feedback and support, as this is key for a Team Leader position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader – Customer Service & Sales in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in customer service or sales, and don’t forget to showcase your coaching abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Team Leader role. Share specific examples of how you've led teams and achieved targets in the past.
Showcase Your Communication Skills:Since this role involves a lot of interaction, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and engaging – just like you would when speaking to customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Impact Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Team Leader in Customer Service & Sales. Familiarise yourself with common challenges in the industry and think about how your experience can help tackle them. This will show that you're not just interested in the job, but that you’re ready to lead and inspire a team.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach. Think of examples where you've successfully coached or developed a team. Highlight your ability to provide feedback and support, as well as how you handle performance reporting and daily work allocation. This will demonstrate that you have the hands-on leadership skills they’re looking for.
✨Emphasise Communication Skills
As a Team Leader, excellent communication is key. During the interview, showcase your interpersonal skills by engaging with the interviewer. Use clear, concise language and be sure to listen actively. Share examples of how you've built rapport with team members and customers alike, as this will illustrate your ability to foster a positive team environment.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions that reflect your interest in the role and the company. Ask about their coaching strategies, team dynamics, or how success is measured. This shows that you’re genuinely interested in contributing to their goals and are eager to learn more about the team you'll potentially lead.
