At a Glance
- Tasks: Manage customer orders and ensure a smooth delivery experience.
- Company: Join a well-established international business with a supportive culture.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Immediate start with opportunities for permanent placement.
- Why this job: Be the key contact for customers and make a real impact in their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
- Locations: Northampton, Northamptonshire
- Salary £37000 - £40000 per annum depending on experience
- Salary £37-40,000 depending on experience
- Parts Customer Service Coordinator
Location
Northampton (NN4)
Type
Temporary to Permanent
Start
Immediate
About The Role
Are you an organised, customer-focused professional who thrives in a fast-paced environment?
We're recruiting for a Parts Coordinator to join a well-established international business supporting a network of dealers across UK.
This is a varied position where you'll take ownership of customer orders, coordinate with internal teams, and ensure a smooth experience from initial enquiry through to delivery.
This isn't a call-centre role.
You'll be managing relationships, solving problems, coordinating multiple stakeholders and ensuring customers receive a first-class service every step of the way.
- What You'll Be Doing
- Managing customer orders from receipt through to fulfilment.
- Acting as the main point of contact for customer enquiries, requests and issues.
- Providing quotations and supporting customers with parts-related enquiries.
- Monitoring open orders and proactively updating customers on progress.
- Working closely with logistics, supply chain, warehouse and sales teams to resolve issues and maintain service levels.
- Investigating discrepancies, coordinating supplier communication and supporting operational accuracy.
- What We’re Looking For
- Previous experience in a parts or technical customer service, sales support, order management role
- Experience within a manufacturing, engineering, distribution or technical environment would be advantageous.
- Experience working with ERP systems such as SAP, Oracle or similar
- Strong administration and organisational skills
- Excellent communication skills and the ability to build relationships at all levels.
- The ability to manage multiple priorities and work to deadlines.
All responses will be managed in line with the new GDPR regulations.
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PARTS CUSTOMER SERVICE COORDINATOR in Northampton employer: Impact Recruitment
Join a leading technical testing and consultancy organisation in Kettering, where you will thrive in a supportive work culture that prioritises employee development and continuous improvement. With a focus on leadership and innovation, this role offers a unique opportunity to shape the future of the Chemistry department while enjoying competitive benefits such as generous annual leave, life assurance, and a group personal pension scheme. Embrace the chance to make a meaningful impact in a dynamic environment that values both technical expertise and commercial growth.
StudySmarter Expert Advice🤫
We think this is how you could land PARTS CUSTOMER SERVICE COORDINATOR in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Impact Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Impact Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace PARTS CUSTOMER SERVICE COORDINATOR in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Impact Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Impact Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Impact Recruitment!
How to prepare for a job interview at Impact Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
