At a Glance
- Tasks: Help customers find the right products and manage the sales process from start to finish.
- Company: Join a dynamic team in Northampton with a focus on customer experience.
- Benefits: Enjoy flexible working, 25 days annual leave, and a contributory Paycare scheme.
- Other info: Work from home every Friday and enjoy an early finish!
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Fluent in Italian and English, with 2 years in customer service or sales.
The predicted salary is between 28000 - 30000 £ per year.
Location: Northampton, Northamptonshire
Salary: £28,000-£30,000 per annum plus bonus
Contract: Permanent, Full‑time (40 hours per week)
Working hours: Monday to Friday, office‑based with work‑from‑home Fridays and early finish.
Annual leave: 25 days plus bank holidays. Flexible working and 'Smart Time' after probation. Contributory Paycare scheme and annual salary review.
Responsibilities:
- Diagnose a customer's product requirements and provide a solution.
- Manage the sales process from lead to customer.
- Provide quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively, including processing sales orders and quotations.
- Consult with customers regarding the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Qualifications:
- At least 2 years of experience in a customer experience, support, or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English and Italian.
- Good organisational skills.
- Excellent customer care skills and telephone manner.
- High level of concentration and excellent attention to detail.
- Confidence and experience to develop the role and make it your own.
- Good working knowledge of CRM or e‑commerce platforms such as HubSpot, Zendesk, or similar.
- Proficiency in Microsoft Office: Word and Excel.
Benefits:
- 40 hours per week, Monday to Friday.
- Office‑based, with work from home every Friday and early finish.
- Flexible working, 'Smart Time' after probation.
- 25 days of annual leave, plus bank holidays.
- Contributory Paycare scheme.
- Annual salary review.
ITALIAN CUSTOMER SERVICE in Northampton employer: Impact Recruitment
Impact Recruitment is an excellent employer for those looking to kickstart their career in maintenance, offering a supportive team environment and comprehensive training. With a focus on employee growth, you will have the opportunity to develop your skills while travelling nationwide to inspect and repair playground equipment. The competitive salary and commitment to long-term career development make this role a rewarding choice for motivated individuals.
