At a Glance
- Tasks: Assist customers with insurance queries and provide professional advice.
- Company: Join a friendly and supportive team in the insurance sector.
- Benefits: Competitive salary, quarterly bonuses, 25 days holiday, and career development.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Make a difference by helping customers with their insurance needs.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 23000 - 26000 € per year.
Locations: Northampton, Northamptonshire
Salary: £23,000 – £26,000 per annum + Quarterly Bonus
Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)
Role: Our client is seeking experienced Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice. You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.
About You: Our client requires candidates with previous customer service experience, ideally within banking, utilities or insurance and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable. You’ll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer‑first approach are essential.
Key Skills & Attributes:
- Previous insurance industry experience (desirable)
- Customer Service Experience (essential)
- Excellent communication and listening skills
- Strong attention to detail
- Positive, empathetic and customer‑focused approach
- Good numeracy, literacy and keyboard skills
- Flexible, proactive and a strong team player
- High levels of integrity, honesty and professionalism
- A confident, 'can‑do' attitude
Benefits:
- Salary £23,000-£26,000 DOE
- Quarterly bonus (approx. 10% of salary)
- 25 days holiday + bank holidays, rising with service
- Additional day off for your birthday
- Full training and career development
- Permanent, full-time role (37.5 hours per week)
Customer Service Advisor in Northampton employer: Impact Recruitment
Join a dynamic and supportive team in Northampton as a Customer Service Advisor, where your passion for customer service will be valued and nurtured. With a competitive salary, quarterly bonuses, and generous holiday allowances, this role offers not just a job but a pathway for career growth and development. Experience a positive work culture that prioritises employee well-being and provides comprehensive training to ensure you excel in assisting customers with their insurance needs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Northampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the insurance industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your positive and empathetic nature shine through. They want to see that you’re not just qualified, but also a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Service Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in banking, utilities, or insurance to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can bring a positive, empathetic approach to our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to showcase your listening skills by addressing the specific needs of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Impact Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of insurance products. Familiarise yourself with common queries and policy changes, as this will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've gone above and beyond for a customer. Highlight your empathy and problem-solving skills, as these are crucial for a Customer Service Advisor. Remember, they want to see how you handle different situations!
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking relevant questions. This shows that you’re engaged and genuinely interested in understanding their needs, which is key in customer service roles.
✨Bring a Positive Attitude
Your attitude can make a huge difference! Approach the interview with confidence and positivity. Smile, maintain eye contact, and express enthusiasm for the role. A 'can-do' attitude will resonate well with the interviewers and reflect the company’s values.
