At a Glance
- Tasks: Support German B2B customers with technical product queries and manage the sales process.
- Company: Join a forward-thinking company that values its people and fosters growth.
- Benefits: Enjoy flexible working, 25 days leave, and an annual salary review.
- Other info: Work from home every Friday and enjoy a dynamic office environment.
- Why this job: Make a real impact while working with international customers and technical products.
- Qualifications: Fluent in German and English, with 2 years of customer service experience.
The predicted salary is between 24000 - 42000 £ per year.
Permanent Full-time hours £30,000 plus bonus
Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you!
This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.
Duties and responsibilities for the Customer Experience Coordinator:
- Diagnosing a customer's product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills and experience required for the Customer Experience Coordinator:
- At least 2 years of experience within a customer experience, customer support or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English as well as German.
- Good organisational skills.
- Excellent customer care skills & telephone manner.
- High level of concentration and excellent attention to detail.
- Confidence and experience to develop the role and make it your own.
- Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
- Proficient in Microsoft Office: Word, Excel.
Additional details & benefits:
- 40 hours per week, Monday to Friday.
- Office-based, work from home every Friday with early finish at 2.15pm.
- Flexible working, 'Smart Time' after probation.
- 25 days of annual leave, plus bank holidays.
- Contributory Paycare scheme.
- Annual salary review.
Impact Recruitment Services are acting as an employment agency on behalf of our client.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Customer Experience – German-speaking in Northampton employer: Impact Recruitment
Join a forward-thinking company that prioritises its people and fosters a vibrant work culture. As a Customer Experience Coordinator, you will benefit from flexible working arrangements, including the option to work from home every Friday, alongside 25 days of annual leave and a contributory Paycare scheme. With a strong focus on employee growth and development, this role offers a unique opportunity to thrive in a supportive environment while engaging with international customers and technical products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience – German-speaking in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Customer Experience role, especially if they work in similar industries. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base, especially the German-speaking clients you'll be dealing with. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job requirements. Highlight your B2B customer service skills and any technical knowledge you have. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that dream job. Plus, it shows you're serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Experience – German-speaking in Northampton
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in German, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively with our German B2B customers!
Tailor Your Experience:When detailing your previous roles, focus on your customer service and sales experience. We’re looking for specific examples that showcase your ability to manage the sales process and provide exceptional support.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and clearly structured. We appreciate a well-organised application that reflects your organisational skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Impact Recruitment
✨Know Your Product Inside Out
Make sure you understand the technical products you'll be dealing with. Research common issues and solutions related to these products, as well as any recent updates or changes. This will help you demonstrate your expertise and confidence during the interview.
✨Brush Up on Your German
Since this role requires fluent German, practice speaking and writing in German before the interview. You might even want to prepare a few responses to common customer service scenarios in German to show off your language skills and ability to handle B2B interactions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your exceptional customer service skills. Think of specific situations where you went above and beyond for a customer, and be ready to discuss how you managed the sales process effectively.
✨Familiarise Yourself with CRM Tools
Since the job mentions CRM platforms like Hubspot and Zendesk, make sure you're familiar with these tools. If you have experience with similar software, be ready to discuss how you've used them to enhance customer experience and streamline processes.
