At a Glance
- Tasks: Support customer onboarding and training for a new cloud-based software platform.
- Company: Family-run software business transforming public sector services.
- Benefits: Competitive salary, hybrid working, and career progression opportunities.
- Other info: Join a supportive team focused on improving customer experience.
- Why this job: Make a real impact in essential public services while growing your career.
- Qualifications: Experience in customer-facing software roles and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Locations: Kettering, Northamptonshire
Salary: £35,000 - £45,000 per annum
Kettering (Hybrid - 3 days WFH)
£35,000 - £45,000 DOE
Monday to Friday, 9:00am - 5:00pm
We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement service providers in managing crematorium, cemetery, funeral, and bereavement services. The business is entering an exciting period of transformation, redeveloping its core platform from a legacy system to a modern cloud-based solution ahead of a planned launch later this year. As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform.
This role sits within the bereavement services software sector, working closely with organisations responsible for sensitive and essential public services. Experience within bereavement services, crematorium management, cemetery administration, funeral services, or related software environments would be highly advantageous.
The Opportunity
This is a hands-on, customer-facing role focused on onboarding, implementation, and training. You'll ensure customers are successfully set up, trained, and supported as they transition onto the new software platform. Working closely with an experienced onboarding and IT team, you'll support live implementations and migrations, with genuine progression opportunities into Customer Success or leadership roles as the business continues to scale. The role would suit someone who enjoys structure, process improvement, and guiding customers through change, particularly within traditional or public sector environments.
What You'll Be Doing
- Supporting and coordinating customer onboarding and software implementations
- Delivering structured training sessions remotely and occasionally onsite
- Supporting data migration from legacy systems to the new platform
- Creating user-friendly training guides and documentation
- Coordinating rollout plans and tracking implementation timelines
- Acting as a key point of contact for customer queries during onboarding
- Supporting software adoption within public sector and traditional environments
- Gathering customer feedback and contributing to product improvements
- Supporting sales teams with demos and technical input where required
- Helping improve onboarding processes and delivery efficiency
- Working closely with bereavement service teams and local authority users to ensure smooth transitions onto the platform
What We're Looking For
Essential Experience
- Experience in a customer-facing software role (SaaS, IT systems, or business software)
- Background in onboarding, implementation, training, or software support
- Experience delivering training sessions to customers or end users
- Strong communication skills with the ability to support non-technical users
- Ability to coordinate multiple onboarding activities and timelines
- Confident managing customer feedback and resolving issues professionally
Highly Desirable
- Experience within bereavement services, funeral services, crematorium or cemetery administration software
- Exposure to Customer Success or Implementation environments
- Experience supporting data migration or system rollout projects
- Experience working with public sector or traditional industries
- Ability to create structured training materials and documentation
- Proactive, organised, and solutions-focused approach
The Type Of Person Who Will Succeed Here
This opportunity will suit someone who enjoys customer-focused software roles where communication, organisation, and process are key. You'll likely enjoy simplifying systems for end users, managing onboarding journeys, and seeing projects through from start to finish. It will also appeal to someone looking for progression into a future Customer Success or leadership role within a business investing heavily in its product and customer growth. Candidates who understand the operational nature of bereavement services, or who have supported software users within local authorities or funeral-related environments, are likely to adapt particularly well.
The Environment
- Small, supportive, and experienced team
- Hybrid working (3 days remote, 2 days office-based)
- Long-standing public sector customer base
- Strong focus on improving systems, processes, and customer experience
- Opportunity to work within a specialist software business supporting essential bereavement and funeral services across the UK
If you're currently working within software onboarding, implementation, training, or customer success and are looking for a role where you can genuinely influence the customer experience of a new platform rollout, this could be an excellent next step.
Customer Onboarding Specialist (Software) in Kettering employer: Impact Recruitment
Join a well-established, family-run software business in Kettering that is dedicated to transforming the bereavement services sector. With a supportive and experienced team, you will benefit from hybrid working arrangements, opportunities for professional growth into Customer Success or leadership roles, and the chance to make a meaningful impact on essential public services. This role offers a unique blend of customer interaction and process improvement within a niche industry, making it an excellent employer for those seeking rewarding and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Specialist (Software) in Kettering
✨Tip Number 1
Get to know the company inside out! Research their software, values, and the public sector niche they operate in. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your onboarding and training skills! Think about how you would explain complex software features to non-technical users. We can even role-play scenarios to boost our confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for us. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It shows we’re serious about the role and gives us a better chance of being noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Customer Onboarding Specialist (Software) in Kettering
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Onboarding Specialist role. Highlight your experience in customer-facing software roles and any relevant background in bereavement services or similar sectors. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves a lot of training and support, it's crucial to demonstrate your strong communication skills. Use examples from your past experiences where you've successfully guided non-technical users through software changes. Let us know how you can make complex things simple!
Be Organised and Proactive:We love candidates who are organised and proactive! Share instances where you've managed multiple onboarding activities or resolved customer issues efficiently. This will show us that you can handle the structured nature of the role and keep everything on track.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at Impact Recruitment
✨Know the Product Inside Out
Before your interview, make sure you understand the software platform you'll be working with. Familiarise yourself with its features, benefits, and how it supports bereavement services. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in this role. Be ready to discuss how you would handle onboarding challenges or training sessions. This demonstrates your problem-solving skills and your ability to empathise with users who may be non-technical.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. You might even want to prepare a mock training session to demonstrate your ability to convey complex information in an easy-to-understand manner.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to customer feedback or how they envision the onboarding process evolving. This shows your genuine interest in the role and the company’s future.
