At a Glance
- Tasks: Help customers with technical products and manage the sales process from start to finish.
- Company: Dynamic company focused on exceptional customer service and innovative solutions.
- Benefits: Competitive salary, bonus opportunities, and flexible work-from-home options.
- Other info: Work in a supportive environment with opportunities for growth and learning.
- Why this job: Join a vibrant team and make a difference in customer experiences while using your language skills.
- Qualifications: Fluent in German and English, with 2+ years in customer service or sales.
The predicted salary is between 28000 - 30000 € per year.
Permanent – full-time, work from home on Fridays. £28,000 – £30,000 per annum plus bonus. Location: Northampton, Northamptonshire.
Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you!
Duties And Responsibilities For The Customer Experience Coordinator- Diagnosing a customer's product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
- At least 2 years of experience within a customer experience, customer support or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English as well as German.
- Good organisational skills.
- Excellent customer care skills.
German Customer Service employer: Impact Recruitment
Join a dynamic team in Northampton where your passion for customer service and technical products will be valued. We offer a supportive work culture that prioritises employee growth, with opportunities for professional development and a competitive salary package including bonuses. Enjoy the flexibility of working from home on Fridays, making this an ideal role for those seeking a rewarding career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land German Customer Service
✨Tip Number 1
Make sure to research the company and its products before your interview. Knowing their technical offerings will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially in a customer service context. You want to sound confident and professional when speaking with clients.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your experience effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace German Customer Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any technical knowledge you have. We want to see how your skills match the role, so don’t be shy about showcasing your B2B experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Remember, we love a bit of personality, so let your enthusiasm show!
Show Off Your Language Skills:Since this role requires fluency in German, make sure to highlight your language skills prominently. If you’ve used your German in a professional setting, share those experiences with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Impact Recruitment
✨Know Your Products
Make sure you brush up on the technical products you'll be dealing with. Understanding the ins and outs of these products will help you diagnose customer needs effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional B2B customer service. Highlight how you managed customer queries and resolved issues, as this will demonstrate your capability in a similar role.
✨Practice Your Language Skills
Since fluency in German is key, practice speaking and writing in German before the interview. You might be asked to conduct part of the interview in German, so being prepared will show your confidence and proficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products and customer service approach. This shows your interest in the role and helps you understand how you can contribute to their success.
