At a Glance
- Tasks: Assist customers with insurance queries and provide professional advice.
- Company: Join a friendly and supportive team in the insurance sector.
- Benefits: Competitive salary, quarterly bonuses, and full training provided.
- Other info: Work in a positive environment with opportunities for growth.
- Why this job: Make a difference by helping customers with their insurance needs.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 23000 - 26000 € per year.
Locations: Northampton, Northamptonshire
Salary: £23,000 – £26,000 per annum + Quarterly Bonus
Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)
Role: Our client is seeking experienced Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice. You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.
About You: Our client requires candidates with previous customer service experience, ideally within banking, utilities or insurance and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable. You’ll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer‑first approach are essential.
Key Skills:
Customer Service Advisor employer: Impact Recruitment
Join a dynamic and supportive team in Northampton as a Customer Service Advisor, where your passion for customer service will be valued and nurtured. With a competitive salary and quarterly bonuses, we offer a positive work culture that prioritises employee growth through comprehensive training and development opportunities. Enjoy the benefits of a structured work schedule, allowing for a healthy work-life balance while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the insurance industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Advisor role. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service experience, especially in banking, utilities, or insurance. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine passion for customer service and explain why you’d be a great fit for our team. Keep it friendly and professional, just like the role requires.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to convey information effectively—just like you would with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Impact Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance products like home, car, and holiday home insurance. Brush up on common customer service scenarios and think about how you would handle them. This will show your potential employer that you're not just a pretty face but someone who knows what they're talking about.
✨Show Your Empathy
Since the role involves supporting a diverse range of customers, including vulnerable ones, be prepared to demonstrate your empathetic side. Think of examples from your past experience where you went above and beyond for a customer. This will highlight your genuine passion for customer service and your ability to connect with people.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial in customer service roles, so showing that you can listen and respond appropriately will set you apart from other candidates.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows that you're genuinely interested in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
