At a Glance
- Tasks: Support German B2B customers with technical product solutions and manage the sales process.
- Company: Forward-thinking company focused on people and customer experience.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Join a dynamic team and enhance your skills while helping international customers.
- Qualifications: Fluent in German and English, with 2 years of customer service or sales experience.
The predicted salary is between 30000 - 30000 € per year.
£30,000 plus bonus
Do you enjoy working with technical products and international customers? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you!
Location: Northampton, Northamptonshire
Salary: £28,000 - £30,000 per annum
Description: This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.
Duties And Responsibilities:
- Diagnosing a customer's product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills And Experience Required:
- At least 2 years of experience within a customer experience, customer support or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English as well as German.
- Good organisational skills.
- Excellent customer care skills.
Customer Experience – German-speaking employer: Impact Recruitment
Join a dynamic and innovative company in Northampton that prioritises its employees' growth and well-being. With a strong focus on customer experience, you will thrive in a supportive work culture that encourages collaboration and continuous learning. Enjoy competitive benefits, including a bonus structure, while working with international clients in a role that offers meaningful engagement and professional development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience – German-speaking
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Experience role. Highlight your experience with technical products and your fluency in German to stand out.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Experience – German-speaking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and sales, especially if you've worked with technical products before. We want to see how your skills match up with what we're looking for!
Show Off Your Language Skills:Since this role requires fluent German, don’t forget to mention your language proficiency clearly. If you’ve used your German skills in a professional setting, let us know about it!
Be Specific in Your Cover Letter:In your cover letter, give us examples of how you've successfully managed customer relationships or solved problems in the past. We love seeing real-life scenarios that showcase your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Impact Recruitment
✨Brush Up on Your Product Knowledge
Make sure you understand the technical products the company offers. Familiarise yourself with their features and benefits, as well as common customer queries. This will help you demonstrate your ability to diagnose customer needs effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or provided exceptional support. This will highlight your suitability for the Customer Experience Coordinator role.
✨Practice Your German
Since fluency in German is essential, consider practising some key phrases or scenarios that might come up in the interview. This will not only boost your confidence but also show your commitment to the role and your ability to communicate effectively with B2B customers.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks, especially in a sales support context. Share examples of how you've successfully handled multiple responsibilities, such as processing orders and liaising with different teams, to illustrate your organisational prowess.
