At a Glance
- Tasks: Provide exceptional B2B customer service and manage the sales process.
- Company: Join a forward-thinking company that values its people.
- Benefits: Competitive salary, flexible working, and 25 days annual leave.
- Other info: Enjoy work-from-home Fridays and a dynamic office environment.
- Why this job: Make a real impact while working with international customers and technical products.
- Qualifications: Fluent in French and English, with at least 2 years in customer support or sales.
The predicted salary is between 28000 - 30000 € per year.
£30,000 plus bonus
Location: Northampton, Northamptonshire
Salary: £28,000 - £30,000 per annum
Summary
Do you enjoy working with technical products and international customers? Are you a fluent French speaker? This role offers an excellent opportunity to join a forward‑thinking company focused on its people. As a Customer Experience Coordinator, you will provide exceptional B2B customer service, using your internal sales skills to support expansion within the business.
Duties and Responsibilities
- Diagnose customer product requirements and provide solutions.
- Manage the sales process from lead to customer.
- Provide quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively, including processing sales orders and quotations.
- Consult with customers regarding the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills and Experience
- At least 2 years of experience within a customer experience, customer support, or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluency in English and French.
- Good organisational skills.
- Excellent customer care skills and telephone manner.
- High level of concentration and excellent attention to detail.
- Confidence and experience to develop the role and make it your own.
- Good working knowledge of CRM or e‑commerce platforms such as HubSpot, Zendesk or similar.
- Proficient in Microsoft Office: Word, Excel.
Benefits
- 40 hours per week, Monday to Friday.
- Office‑based, work from home every Friday with early finish at 2:15 pm.
- Flexible working, ‘Smart Time’ after probation.
- 25 days of annual leave plus bank holidays.
- Contributory Paycare scheme.
- Annual salary review.
Experience will be managed in accordance with GDPR.
Customer Experience – French Speaking employer: Impact Recruitment
Join a dynamic and innovative company in Northampton that prioritises its employees' growth and well-being. As a Customer Experience Coordinator, you will benefit from a supportive work culture that values flexibility, offering the chance to work from home every Friday and enjoy an early finish. With competitive salary packages, generous annual leave, and opportunities for professional development, this role is perfect for those looking to make a meaningful impact while advancing their career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience – French Speaking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us at StudySmarter.
We think you need these skills to ace Customer Experience – French Speaking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer experience and any technical knowledge you have, especially if it relates to the role.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for customer service and your fluency in French. Share specific examples of how you've excelled in similar roles to grab our attention!
Show Off Your Organisational Skills:Since this role requires good organisational skills, mention any tools or methods you use to stay organised. This could be anything from CRM systems to personal productivity hacks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Impact Recruitment
✨Brush Up on Your Product Knowledge
Make sure you understand the technical products the company offers. Familiarise yourself with common customer queries and solutions, as this will help you demonstrate your expertise during the interview.
✨Show Off Your Language Skills
Since fluency in French is a must, practice speaking and writing in French before the interview. Be prepared to answer questions in both English and French to showcase your bilingual abilities.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM platforms like HubSpot or Zendesk, be ready to discuss how you've used them in previous roles. If not, do a bit of research to understand their functionalities and how they can enhance customer experience.
