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- Tasks: Coordinate and manage the complaints workflow in a dynamic healthcare environment.
- Company: Join a global healthcare organisation making a real difference in patients' lives.
- Benefits: Competitive salary, permanent role, and comprehensive training provided.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Be part of a purpose-driven team ensuring high standards in patient care.
- Qualifications: Experience in complaints management and strong organisational skills required.
The predicted salary is between 27000 - 30000 £ per year.
Locations: Cheadle, Greater Manchester
Salary: £27,000 per annum (up to £30,000 for exceptional experience)
Type: Permanent. Location: Fully onsite. Hours: 9:00am – 5:00pm.
Description: We are working with a well‑established, global healthcare organisation to recruit a Complaints Coordinator for their Cheadle site. This is a fantastic opportunity to join a purpose‑driven business operating within the healthcare and homecare sector, supporting services that make a genuine difference to patients' lives across the UK.
Role Overview: This is a highly administrative and process‑driven coordination role. You will not be responding to complaints directly – instead, you’ll take full ownership of the complaints workflow, ensuring cases are logged accurately, assigned to the correct teams, tracked effectively, and reported on appropriately. Working closely with compliance and clinical stakeholders, you’ll act as the central point for complaints coordination, helping to ensure governance standards are met and processes run smoothly.
Key Responsibilities:
- Managing the day‑to‑day operation of the complaints system
- Allocating cases to the relevant internal teams for investigation
- Tracking progress through to resolution and ensuring accurate system updates
- Maintaining data integrity and compliance standards
- Managing a shared complaints inbox and ensuring timely distribution
- Supporting reporting, trend analysis, and process improvements
- Working closely with senior compliance and pharmacy stakeholders
About You:
We are looking for someone who has prior experience within a complaints‑based role and understands the structure and governance surrounding complaint management.
You Will Ideally Have:
- Experience coordinating or administrating complaints cases (rather than solely responding to them)
- Familiarity with complaints or case management systems
- Strong organisational skills and excellent attention to detail
- Confidence working with data and producing basic reports (Excel skills required)
- The ability to manage multiple workflows in a fast‑paced environment
- A proactive and methodical approach
What’s On Offer:
- Competitive salary with scope for higher pay for exceptional experience
- Stable, permanent opportunity within a regulated healthcare environment
- Exposure to compliance, governance, and operational processes
- Supportive onboarding with full training (expected to be fully embedded within 3-6 months)
Complaints Coordinator employer: Impact Recruitment
Contact Detail:
Impact Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in complaints management. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints coordination. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed multiple workflows or improved processes in previous roles. This will demonstrate your fit for the highly administrative nature of the Complaints Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints coordination and administration. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about the role and how your skills align with our needs. Keep it concise but impactful, and don’t forget to mention your familiarity with complaints management systems.
Showcase Your Organisational Skills: In your application, give examples of how you’ve managed multiple workflows or maintained data integrity in previous roles. We want to see that you can handle the fast-paced environment we thrive in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our Cheadle site.
How to prepare for a job interview at Impact Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Complaints Coordinator role. Familiarise yourself with the key responsibilities and how they align with your previous experience. This will help you articulate how your skills can contribute to managing the complaints workflow effectively.
✨Showcase Your Organisational Skills
Since this role is highly administrative, be prepared to discuss specific examples of how you've managed multiple workflows in a fast-paced environment. Highlight any tools or systems you've used to maintain data integrity and compliance standards, as this will demonstrate your capability to handle the demands of the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle various complaints scenarios. Think about past experiences where you successfully coordinated cases or improved processes, and be ready to share these stories to illustrate your proactive and methodical approach.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use for complaint management, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.