At a Glance
- Tasks: Handle customer enquiries and solve problems efficiently over the phone and email.
- Company: Join a dynamic team in Wellingborough with growth opportunities.
- Benefits: Earn £12.85 per hour, with pay increase after 12 weeks and potential for permanent roles.
- Other info: Immediate start available; flexible hours including overtime may be needed.
- Why this job: Perfect for organised individuals who thrive in a fast-paced environment and love helping others.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our Client is seeking a Customer Service Administrator to join their organisation on an ongoing temporary basis. The ideal candidate will have previous commercial, office-based customer service experience with a confident & professional telephone manner. You must be available to interview and start immediately.
This is a long-term temporary role and there will be opportunities to apply for permanent roles in the future.
Key responsibilities & duties of the Customer Service Administrator include:
- Dealing with enquiries from customers over the telephone and via email.
- Logging issues and problem solving.
- Following procedures and processes to resolve customer issues.
- Administrative tasks, including updating systems and sending emails.
Skills and Experience required for the Customer Service Administrator include:
- A confident communicator with an excellent telephone manner.
- Efficient administration skills and good attention to detail.
- Ability to use own initiative with a can-do attitude.
- Ability to remain calm under pressure.
- IT Literate including Outlook, Excel, Word.
- Flexibility, as overtime and weekends are occasionally required.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.
Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.
Customer Service Administrator in Wellingborough) employer: Impact Recruitment Services
Join a dynamic team as a Customer Service Administrator in Wellingborough, where your organisational skills and attention to detail will be valued. Our client offers a supportive work culture with opportunities for professional growth, including the potential for permanent positions after 12 weeks. Enjoy competitive pay and the chance to make a meaningful impact in a role that prioritises customer satisfaction and problem-solving.
Contact Details:
Impact Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Wellingborough)
✨Tip Number 1
Get your game face on! When you’re heading into an interview, make sure you’re dressed smartly and ready to impress. First impressions count, so show them you mean business!
✨Tip Number 2
Do your homework! Research the company and understand their values and services. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you’ll feel during the actual interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Wellingborough)
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your ability to prioritise tasks and manage a heavy workload. We want to see how you can keep things running smoothly, so share examples of when you've juggled multiple responsibilities successfully.
Demonstrate Your Problem-Solving Prowess:Since the role involves dealing with customer enquiries and resolving issues, let us know about times you've tackled challenges head-on. We love seeing candidates who can think on their feet and come up with effective solutions!
Nail That Attention to Detail:As an administrator, accuracy is key! Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us that you’re detail-oriented right from the start.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Impact Recruitment Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle the challenges of the job.
✨Show Off Your Communication Skills
Since this role requires a confident telephone manner, practice speaking clearly and professionally. You might even want to rehearse some common customer service questions with a friend or family member. This will help you feel more at ease during the actual interview.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of specific examples from your past experience where you successfully handled multiple responsibilities. This will highlight your ability to stay organised under pressure.
✨Be Ready to Problem Solve
The interviewer may present you with a hypothetical customer issue to see how you would resolve it. Approach these questions with a calm and logical mindset, demonstrating your problem-solving skills. Remember, they want to see your thought process as much as the solution itself.
