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For Companies At a Glance
- Tasks: Lead and develop a dynamic customer service and sales team to achieve targets.
- Company: Join a supportive company that values leadership and teamwork.
- Benefits: Competitive salary, quarterly bonuses, and comprehensive training provided.
- Other info: Open to candidates from all industries who are passionate about people.
- Why this job: Make a real impact by coaching and supporting your team to success.
- Qualifications: Experience in managing teams and excellent communication skills required.
The predicted salary is between 28000 - 34000 £ per year.
We are looking for an experienced Team Leader to join a busy and supportive operational team. This is a fantastic opportunity to lead, coach, and develop telephone-based customer service and sales teams. You will be responsible for managing daily work allocation, team administration, and performance reporting. Using your experience, you will provide hands-on leadership, ensuring all customer interactions are handled efficiently and to the highest standard. You will also support your team through regular feedback and coaching to drive success and meet targets. Full product and system training will be provided, so previous insurance experience is not essential.
About You
We are seeking someone who is:
- Confident, positive, and highly organised
- Experienced in managing customer service or sales teams
- A natural leader with a coaching mindset
- Hands-on and willing to support the team to achieve KPIs
- Patient, empathetic, and excellent at building rapport
We welcome candidates from all industries who are enthusiastic, people-focused, and committed to developing others.
Key Skills
- Team leadership experience in customer service or sales
- Excellent communication and interpersonal skills
- Flexible
Team Leader - Customer Service & Sales employer: Impact Recruitment Services
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Customer Service & Sales
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service and sales industry. You never know who might have a lead on that perfect Team Leader role. Plus, personal recommendations can really give you an edge.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your leadership style aligns with the role. We suggest using the STAR method to showcase your experience in managing teams and achieving targets.
✨Tip Number 3
Show off your coaching skills! During interviews, share examples of how you've developed team members in the past. Highlighting your ability to provide feedback and support will resonate well with hiring managers looking for a hands-on leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and enthusiastic about joining our team.
We think you need these skills to ace Team Leader - Customer Service & Sales
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and developed others in previous roles, so share specific examples that showcase your coaching mindset.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to align their background with what we’re looking for.
Be Personable: Remember, we’re looking for someone who’s not just qualified but also a great fit for our team culture. Use your application to show off your personality and how you build rapport with others. A little warmth goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Impact Recruitment Services
✨Show Your Leadership Style
Be ready to discuss your leadership approach. Think about specific examples where you've successfully led a team, especially in customer service or sales. Highlight how you motivate and develop your team members, as this role is all about coaching and support.
✨Know the Company Inside Out
Do your homework on the company and its values. Understand their customer service philosophy and be prepared to discuss how your experience aligns with their goals. This shows you're genuinely interested and can fit into their culture.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing underperformance or resolving customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Communication Skills
As a Team Leader, excellent communication is key. During the interview, practice clear and concise responses. Show your ability to build rapport by engaging with the interviewer and asking insightful questions about the team and their challenges.