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- Tasks: You'll process orders, handle enquiries, and support the sales team in a friendly office environment.
- Company: Join an innovative company in building solutions, focused on smart, sustainable products.
- Benefits: Enjoy a £25,000 salary, Monday to Friday hours, and a supportive team culture.
- Why this job: This role offers a chance to grow your career in customer service with a fun, collaborative team.
- Qualifications: Previous customer service experience is essential; retail or hospitality backgrounds are welcome!
- Other info: Perfect for those looking to transition into an office role with full training provided.
The predicted salary is between 20000 - 30000 £ per year.
Are you confident, outgoing, and known for delivering fantastic customer service? Looking to swap weekend shifts or retail hours for a Monday-Friday office role where you'll be valued, supported, and part of a friendly, collaborative team? This could be the step you've been waiting for.
We're working with a well-established, innovative company in the building solutions sector, known for developing smart, sustainable products that support energy-efficient construction across the UK and Europe. With strong growth and a great team culture, they're now looking for a Sales Co-ordinator to join their Northampton-based office.
This is a brilliant opportunity for someone with experience in customer service, retail, or hospitality who's ready to build their career in an office environment - no technical background required, just a positive attitude and a passion for helping people.
What You'll Be Doing:
- Processing customer orders and keeping clients updated every step of the way
- Handling enquiries via phone, email and web, offering clear, friendly support
- Supporting the sales team with day-to-day admin and customer communication
- Making outbound service calls to ensure ongoing customer satisfaction
- Processing returns and credits in line with procedures
- Following internal processes (SOPs) and contributing to improvements over time
- Being a team player - professional, proactive, and happy to get stuck in
What We're Looking For:
- A confident communicator with a natural ability to build rapport
- Great attention to detail - especially when it comes to handling orders and customer details
- Someone who can stay organised, prioritise tasks and work independently when needed
- A team-first attitude with a friendly, flexible approach
- Comfortable using MS Office (Word, Outlook, Excel)
- Previous customer service experience is essential - retail or hospitality experience is very welcome!
What's on Offer:
- £25,000 salary
- Monday to Friday working hours - no weekends or evenings
- A structured, supportive environment with full training provided
- A team that genuinely gets along - professional but sociable (yes, they do enjoy the occasional team trip to the pub!)
- A fantastic opportunity to break into or build on your career in office-based customer service
Whether you've already had a year or so in an admin or office role, or you're looking to transition from a customer-facing position into a long-term office career, we'd love to hear from you. Apply now to find out more and take your next step with a business that's making a real impact on the future of sustainable construction.
Sales Co-Ordinator in Northampton) employer: Impact Recruitment Services
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Co-Ordinator in Northampton)
✨Tip Number 1
Familiarise yourself with the building solutions sector and the company's products. Understanding their smart, sustainable offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Since the role requires a confident communicator, being able to articulate your thoughts clearly will give you an edge when discussing your customer service experience.
✨Tip Number 3
Showcase your organisational skills by preparing a list of examples from your previous roles where you successfully managed multiple tasks. This will help you illustrate your ability to prioritise and stay organised during the interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights about the team culture and work environment can provide you with valuable information to discuss during your application process.
We think you need these skills to ace Sales Co-Ordinator in Northampton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise skills like communication, organisation, and attention to detail, as these are key for the Sales Co-Ordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description.
Highlight Teamwork Skills: Since the role requires a team-first attitude, include examples in your application that demonstrate your ability to work collaboratively and support your colleagues in achieving common goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Impact Recruitment Services
✨Show Your Customer Service Skills
Since the role requires a strong background in customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles. Highlight your ability to build rapport and provide excellent support.
✨Demonstrate Organisational Skills
The job involves processing orders and managing customer details, so it's crucial to showcase your organisational skills. Discuss any tools or methods you use to stay organised and prioritise tasks effectively.
✨Be Ready for Teamwork Questions
This position values a team-first attitude, so expect questions about your experience working in teams. Prepare examples that illustrate your collaborative spirit and how you contribute to a positive team environment.
✨Familiarise Yourself with the Company
Research the company’s products and their impact on sustainable construction. Being knowledgeable about their mission and values will show your genuine interest in the role and help you connect your answers to their goals.
