At a Glance
- Tasks: Provide exceptional customer service and manage sales processes for B2B clients.
- Company: Forward-thinking company focused on people and innovation.
- Benefits: Competitive salary, flexible working, 25 days leave, and annual salary review.
- Other info: Work from home every Friday and enjoy a supportive work culture.
- Why this job: Join a dynamic team and make a real impact in customer experience.
- Qualifications: Fluent in Italian and German with 2+ years in customer service or sales.
The predicted salary is between 25000 - 28000 £ per year.
Customer Experience - Italian speaking
Permanent Full-time hours - work from home Fridays
£28,000-£30,000 plus bonus
Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like you, I have the perfect opportunity for you!
This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business.
Duties and responsibilities for the Customer Experience Coordinator:
- Diagnosing a customer's product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills and experience required for the Customer Experience Coordinator:
- At least 2 years of experience within a customer experience, customer support or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English as well as German.
- Good organisational skills.
- Excellent customer care skills & telephone manner.
- High level of concentration and excellent attention to detail.
- Confidence and experience to develop the role and make it your own.
- Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
- Proficient in Microsoft Office: Word, Excel.
Additional details & benefits:
- 40 hours per week, Monday to Friday.
- Office-based, work from home every Friday with early finish.
- Flexible working, 'Smart Time' after probation.
- 25 days of annual leave, plus bank holidays.
- Contributory Paycare scheme.
- Annual salary review.
Italian Customer Service in Northampton) employer: Impact Recruitment Services
This company stands out as an exceptional employer in Northampton, offering a vibrant and supportive work culture where employees thrive on collaboration and camaraderie. With a focus on personal growth and development, team members are encouraged to take initiative and build meaningful relationships, all while enjoying a dynamic office environment that values hard work without the burden of egos. The opportunity for a Sales Consultant here is not just about meeting targets; it's about being part of a passionate team that genuinely cares about making a difference.
Contact Details:
Impact Recruitment Services Recruitment Team
