At a Glance
- Tasks: Provide exceptional customer service and manage the sales process for B2B clients.
- Company: Join a forward-thinking company that values its people and innovation.
- Benefits: Competitive salary, flexible working, 25 days leave, and annual salary review.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Work from home Fridays and make a real impact in customer experience.
- Qualifications: Fluent in Italian and German with at least 2 years in customer service or sales.
Customer Experience - Italian speaking
Permanent Full-time hours - work from home Fridays £28,000-£30,000 plus bonus
Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people.
Duties and responsibilities for the Customer Experience Coordinator:
- Diagnosing a customer's product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills and experience required for the Customer Experience Coordinator:
- At least 2 years of experience within a customer experience, customer support or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English as well as German.
- Good organisational skills.
- Excellent customer care skills & telephone manner.
- High level of concentration and excellent attention to detail.
- Confidence and experience to develop the role and make it your own.
- Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
- Proficient in Microsoft Office: Word, Excel.
Additional details & benefits:
- 40 hours per week, Monday to Friday.
- Office-based, work from home every Friday with early finish.
- Flexible working, 'Smart Time' after probation.
- 25 days of annual leave, plus bank holidays.
- Contributory Paycare scheme.
- Annual salary review.
Impact Recruitment Services are acting as an employment agency on behalf of our client.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Italian Customer Service in Northampton employer: Impact Recruitment Services
Join a forward-thinking company that prioritises its people and fosters a supportive work culture. As an Italian Customer Service Coordinator, you will benefit from flexible working arrangements, including the option to work from home every Friday, and enjoy a comprehensive benefits package that includes 25 days of annual leave and a contributory Paycare scheme. With ample opportunities for professional growth and a focus on employee development, this role is perfect for those looking to make a meaningful impact in a dynamic environment.
Contact Details:
Impact Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Italian Customer Service in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for an Italian Customer Service role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially if they’re technical. Practice common interview questions and think about how your experience aligns with their needs. Confidence is key!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Italian and English, be ready to demonstrate your proficiency. Maybe even prepare a short pitch about yourself in both languages to impress the interviewers.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you’re serious about joining our team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Italian Customer Service in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and sales, especially if you've worked with technical products. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your fluency in Italian and German makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Technical Know-How:Since this role involves diagnosing product requirements, it’s important to demonstrate your understanding of technical components. We love candidates who are curious and eager to learn, so share any relevant experiences or projects!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our forward-thinking team!
How to prepare for a job interview at Impact Recruitment Services
✨Know Your Product Inside Out
Make sure you understand the technical products you'll be dealing with. Research common issues and solutions related to these products, so you can confidently diagnose customer needs during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you managed difficult situations and turned them into positive outcomes, as this will resonate well with the role's requirements.
✨Brush Up on Your Language Skills
Since fluency in Italian is essential, practice speaking and writing in Italian before the interview. You might even want to prepare a few responses in Italian to demonstrate your proficiency and comfort with the language.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM or e-commerce platforms like Hubspot or Zendesk, be ready to discuss it. If not, take some time to learn the basics of these tools, as they are crucial for managing customer interactions effectively.
