At a Glance
- Tasks: Help customers with technical products and manage the sales process from start to finish.
- Company: Join a forward-thinking company that values its people and promotes growth.
- Benefits: Earn £28,000-£30,000 plus bonuses, enjoy flexible working, and 25 days annual leave.
- Other info: Work from home on Fridays and enjoy a dynamic, supportive environment.
- Why this job: Make a real impact by providing exceptional service to international customers.
- Qualifications: Fluent in Italian and German, with at least 2 years in customer service or sales.
The predicted salary is between 30000 - 38000 £ per year.
Customer Experience - Italian speaking
Permanent Full-time hours - work from home Fridays
£28,000-£30,000 plus bonus
Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like you, I have the perfect opportunity for you!
This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business.
Duties and responsibilities for the Customer Experience Coordinator:
- Diagnosing a customer's product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills and experience required for the Customer Experience Coordinator:
- At least 2 years of experience within a customer experience, customer support or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English as well as German.
- Good organisational skills.
- Excellent customer care skills & telephone manner.
- High level of concentration and excellent attention to detail.
- Confidence and experience to develop the role and make it your own.
- Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
- Proficient in Microsoft Office: Word, Excel.
Additional details & benefits:
- 40 hours per week, Monday to Friday.
- Office-based, work from home every Friday with early finish.
- Flexible working, 'Smart Time' after probation.
- 25 days of annual leave, plus.
Italian Customer Service in London employer: Impact Recruitment Services
Impact Recruitment Services is an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. With competitive pay rates, fully paid training, and additional benefits like a pension scheme and extra holiday for your birthday, this role in Corby provides a stable and rewarding opportunity for those looking to advance their careers in a clean and modern environment.
Contact Details:
Impact Recruitment Services Recruitment Team
