At a Glance
- Tasks: Support customer onboarding and training for a new cloud software platform.
- Company: Family-run software business transforming public sector services.
- Benefits: Competitive salary, hybrid work model, and career progression opportunities.
- Other info: Join a supportive team focused on improving customer experience.
- Why this job: Make a real impact in essential public services while developing your skills.
- Qualifications: Experience in customer-facing software roles and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement service providers in managing crematorium, cemetery, funeral, and bereavement services.
The business is entering an exciting period of transformation, redeveloping its core platform from a legacy system to a modern cloud-based solution ahead of a planned launch later this year. As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform.
This role sits within the bereavement services software sector, working closely with organisations responsible for sensitive and essential public services. Experience within bereavement services, crematorium management, cemetery administration, funeral services, or related software environments would be highly advantageous.
The Opportunity
This is a hands-on, customer-facing role focused on onboarding, implementation, and training. You'll ensure customers are successfully set up, trained, and supported as they transition onto the new software platform. Working closely with an experienced onboarding and IT team, you'll support live implementations and migrations, with genuine progression opportunities into Customer Success or leadership roles as the business continues to scale.
The role would suit someone who enjoys structure, process improvement, and guiding customers through change, particularly within traditional or public sector environments.
What You'll Be Doing
- Supporting and coordinating customer onboarding and software implementations
- Delivering structured training sessions remotely and occasionally onsite
- Supporting data migration from legacy systems to the new platform
- Creating user-friendly training guides and documentation
- Coordinating rollout plans and tracking implementation timelines
- Acting as a key point of contact for customer queries during onboarding
- Supporting software adoption within public sector and traditional environments
- Gathering customer feedback and contributing to product improvements
- Supporting sales teams with demos and technical input where required
- Helping improve onboarding processes and delivery efficiency
- Working closely with bereavement service teams and local authority users to ensure smooth transitions onto the platform
What We're Looking For
This role requires someone with strong customer-facing experience working with software systems. You may come from onboarding, implementation, customer success, application support, or software training environments.
Essential Experience
- Experience in a customer-facing software role (SaaS, IT systems, or business software)
- Background in onboarding, implementation, training, or software support
- Experience delivering training sessions to customers or end users
- Strong communication skills with the ability to support non-technical users
- Ability to coordinate multiple onboarding activities and timelines
- Confident managing customer feedback and resolving issues professionally
Highly Desirable
- Experience within bereavement services, funeral services, crematorium or cemetery administration software
- Exposure to Customer Success or Implementation environments
- Experience supporting data migration or system rollout projects
- Experience working with public sector or traditional industries
- Ability to create structured training materials and documentation
- Proactive, organised, and solutions-focused approach
The Type of Person Who Will Succeed Here
This opportunity will suit someone who enjoys customer-focused software roles where communication, organisation, and process are key. You'll likely enjoy simplifying systems for end users, managing onboarding journeys, and seeing projects through from start to finish. It will also appeal to someone looking for progression into a future Customer Success or leadership role within a business investing heavily in its product and customer growth. Candidates who understand the operational nature of bereavement services, or who have supported software users within local authorities or funeral-related environments, are likely to adapt particularly well.
The Environment
- Small, supportive, and experienced team
- Hybrid working (3 days remote, 2 days office-based)
- Long-standing public sector customer base
- Strong focus on improving systems, processes, and customer experience
- Opportunity to work within a specialist software business supporting essential bereavement and funeral services across the UK
If you're currently working within software onboarding, implementation, training, or customer success and are looking for a role where you can genuinely influence the customer experience of a new platform rollout, this could be an excellent next step.
Hybrid Onboarding Specialist – Cloud Software Rollout in Kettering employer: Impact Recruitment Services
Join a well-established, family-run software business in Kettering that is dedicated to transforming public sector services through innovative cloud solutions. With a strong focus on employee growth and a supportive work culture, this role offers the chance to make a meaningful impact while enjoying hybrid working arrangements and opportunities for progression into Customer Success or leadership roles. Be part of a small, experienced team committed to enhancing customer experiences in the essential bereavement services sector.
Contact Details:
Impact Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Onboarding Specialist – Cloud Software Rollout in Kettering
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Onboarding Specialist. Highlight any relevant skills, especially in software training or customer support, to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hybrid Onboarding Specialist – Cloud Software Rollout in Kettering
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Onboarding Specialist role. Highlight your relevant experience in software onboarding, training, and any background in bereavement services to show us you’re the perfect fit!
Showcase Your Communication Skills:Since this role is all about customer interaction, let your communication skills shine through in your application. Use clear, concise language and provide examples of how you've successfully supported non-technical users in the past.
Demonstrate Your Organisational Skills:We love a candidate who can juggle multiple tasks! In your application, mention any experience you have coordinating onboarding activities or managing timelines. This will show us you can handle the structured nature of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Impact Recruitment Services
✨Know the Product Inside Out
Before your interview, make sure you understand the software platform you'll be working with. Familiarise yourself with its features, benefits, and how it supports bereavement services. This will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in this role. Be ready to discuss how you would handle onboarding challenges or training sessions, especially for non-technical users. This will demonstrate your problem-solving skills and customer-focused approach.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. You might even want to prepare a mock training session to showcase your ability to simplify complex information for users. This will highlight your strong communication skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current onboarding processes or how they gather customer feedback. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
