At a Glance
- Tasks: Provide top-notch customer service and support internal sales processes.
- Company: Join a respected business known for exceptional customer service.
- Benefits: Friendly team, varied role, and skill development opportunities.
- Other info: Immediate start available for the right candidate.
- Why this job: Make a real impact while gaining valuable experience in a dynamic environment.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Administrator (6 Month FTC)
About the Role
We're recruiting on behalf of a well-established and highly respected business that prides itself on delivering exceptional service to customers across a diverse range of industries.
- What You'll Be Doing
- Working closely with the Internal Sales Manager to provide an efficient end-to-end service for customers.
- Processing customer orders through internal systems and issuing order acknowledgements.
- Running daily reports to support the management of customer accounts and operational activities.
- Setting up new customer product codes and maintaining accurate customer records.
- Processing, issuing and filing customer stock agreements.
- Managing and maintaining customer pricing files and delivery schedules.
- Monitoring and updating workflow tasks to ensure actions are completed in a timely manner.
- Coordinating direct orders, checking pricing, delivery requirements and supplier confirmations.
- Assisting with customer and supplier invoice queries through to resolution, including raising credit requests where required.
- Answering incoming calls and directing enquiries to the appropriate departments.
- Supporting the wider team and ensuring company processes and procedures are followed at all times.
- Who We're Looking For
- Previous experience in an Administration, Customer Service, Internal Sales Support or Order Processing role.
- Excellent communication and organisational skills.
- Strong attention to detail with a methodical and accurate approach to work.
- Confident using computer systems and Microsoft Office applications.
- Ability to prioritise a busy workload and meet deadlines.
- A customer-focused mindset with a genuine desire to provide excellent service.
- A proactive attitude and willingness to support colleagues across the wider team.
- Flexible, adaptable and comfortable working in a fast-paced environment.
- What's On Offer
- Opportunity to join a successful and growing business.
- Friendly and supportive team environment.
- Varied role with a mix of customer interaction, administration and sales support responsibilities.
- Chance to develop skills within a busy commercial environment.
- Immediate start available for the right candidate.
Impact Recruitment is working as an employment agency on behalf of our client.
All applications will be handled in accordance with current GDPR regulations.
#J-18808-Ljbffr
Customer Service Administrator in Kettering employer: Impact Recruitment Services
Join a well-established global manufacturing business in Northamptonshire that values innovation and sustainability. As a Global Purchasing Manager, you'll thrive in a dynamic work culture that encourages strong negotiation skills and offers opportunities for professional growth while making a meaningful impact on the supply chain. With a focus on centralising purchasing processes and championing sustainability, this role provides a unique chance to drive change and enhance operational efficiency within a supportive team environment.
Contact Details:
Impact Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Kettering
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Impact Recruitment Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Impact Recruitment Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in Kettering
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Impact Recruitment Services.
How to prepare for a job interview at Impact Recruitment Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Impact Recruitment Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Impact Recruitment Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
