At a Glance
- Tasks: Support customer onboarding and training for a new software platform in the public sector.
- Company: Family-run software business transforming bereavement services with modern solutions.
- Benefits: Competitive salary, hybrid working, and opportunities for career progression.
- Other info: Join a supportive team focused on improving customer experience in a meaningful sector.
- Why this job: Make a real impact by helping customers transition to essential software solutions.
- Qualifications: Experience in customer-facing software roles and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement service providers in managing crematorium, cemetery, funeral, and bereavement services.
The business is entering an exciting period of transformation, redeveloping its core platform from a legacy system to a modern cloud-based solution ahead of a planned launch later this year. As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform.
This role sits within the bereavement services software sector, working closely with organisations responsible for sensitive and essential public services. Experience within bereavement services, crematorium management, cemetery administration, funeral services, or related software environments would be highly advantageous.
The Opportunity
This is a hands-on, customer-facing role focused on onboarding, implementation, and training. You'll ensure customers are successfully set up, trained, and supported as they transition onto the new software platform. Working closely with an experienced onboarding and IT team, you'll support live implementations and migrations, with genuine progression opportunities into Customer Success or leadership roles as the business continues to scale.
The role would suit someone who enjoys structure, process improvement, and guiding customers through change, particularly within traditional or public sector environments.
What You'll Be Doing
- Supporting and coordinating customer onboarding and software implementations
- Delivering structured training sessions remotely and occasionally onsite
- Supporting data migration from legacy systems to the new platform
- Creating user-friendly training guides and documentation
- Coordinating rollout plans and tracking implementation timelines
- Acting as a key point of contact for customer queries during onboarding
- Supporting software adoption within public sector and traditional environments
- Gathering customer feedback and contributing to product improvements
- Supporting sales teams with demos and technical input where required
- Helping improve onboarding processes and delivery efficiency
- Working closely with bereavement service teams and local authority users to ensure smooth transitions onto the platform
What We're Looking For
This role requires someone with strong customer-facing experience working with software systems. You may come from onboarding, implementation, customer success, application support, or software training environments.
Essential Experience
- Experience in a customer-facing software role (SaaS, IT systems, or business software)
- Background in onboarding, implementation, training, or software support
- Experience delivering training sessions to customers or end users
- Strong communication skills with the ability to support non-technical users
- Ability to coordinate multiple onboarding activities and timelines
- Confident managing customer feedback and resolving issues professionally
Highly Desirable
- Experience within bereavement services, funeral services, crematorium or cemetery administration software
- Exposure to Customer Success or Implementation environments
- Experience supporting data migration or system rollout projects
- Experience working with public sector or traditional industries
- Ability to create structured training materials and documentation
- Proactive, organised, and solutions-focused approach
The Type of Person Who Will Succeed Here
This opportunity will suit someone who enjoys customer-focused software roles where communication, organisation, and process are key. You'll likely enjoy simplifying systems for end users, managing onboarding journeys, and seeing projects through from start to finish. It will also appeal to someone looking for progression into a future Customer Success or leadership role within a business investing heavily in its product and customer growth. Candidates who understand the operational nature of bereavement services, or who have supported software users within local authorities or funeral-related environments, are likely to adapt particularly well.
The Environment
- Small, supportive, and experienced team
- Hybrid working (3 days remote, 2 days office-based)
- Long-standing public sector customer base
- Strong focus on improving systems, processes, and customer experience
- Opportunity to work within a specialist software business supporting essential bereavement and funeral services across the UK
If you're currently working within software onboarding, implementation, training, or customer success and are looking for a role where you can genuinely influence the customer experience of a new platform rollout, this could be an excellent next step.
Customer Onboarding Specialist (Software) in Kettering) employer: Impact Recruitment Services
Join a well-established, family-run software business in Kettering that is dedicated to transforming the bereavement services sector. With a strong focus on employee growth and a supportive work culture, this role offers hybrid working arrangements and the chance to make a meaningful impact on essential public services. You'll be part of a small, experienced team where your contributions are valued, and there are genuine opportunities for progression into Customer Success or leadership roles as the company continues to innovate.
Contact Details:
Impact Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Specialist (Software) in Kettering)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in bereavement services or software onboarding. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer onboarding and software implementation. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience in training and onboarding. Include any user-friendly guides or documentation you've developed to impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Onboarding Specialist (Software) in Kettering)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Onboarding Specialist role. Highlight your relevant experience in software onboarding, training, and any background in bereavement services to show us you're the perfect fit!
Showcase Your Communication Skills:Since this role is all about customer interaction, let your communication skills shine through in your application. Use clear, concise language and provide examples of how you've successfully trained or supported customers in the past.
Demonstrate Your Organisational Skills:We love a candidate who can juggle multiple tasks! In your application, mention any experience you have coordinating onboarding activities or managing timelines. This will show us that you can handle the structured nature of the role.
Apply Through Our Website:Don't forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Kettering. We can't wait to hear from you!
How to prepare for a job interview at Impact Recruitment Services
✨Know the Product Inside Out
Before your interview, make sure you understand the software platform you'll be working with. Familiarise yourself with its features, benefits, and how it supports bereavement services. This will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in this role. Be ready to discuss how you would handle onboarding challenges or training sessions. Use examples from your past experience to demonstrate your problem-solving skills and customer-focused approach.
✨Showcase Your Communication Skills
As a Customer Onboarding Specialist, strong communication is key. Practice explaining complex concepts in simple terms, as you’ll need to support non-technical users. During the interview, focus on clear and concise communication to highlight your ability to connect with customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's transition to the new platform and how they envision the onboarding process. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values, especially in a sensitive sector like bereavement services.
