At a Glance
- Tasks: Support customer onboarding and training for a new software platform.
- Company: Family-run software business transforming public sector services.
- Benefits: Competitive salary, hybrid work, and career progression opportunities.
- Other info: Join a supportive team focused on improving customer experience.
- Why this job: Make a real impact in essential public services while growing your career.
- Qualifications: Experience in customer-facing software roles and strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement service providers in managing crematorium, cemetery, funeral, and bereavement services. The business is entering an exciting period of transformation, redeveloping its core platform from a legacy system to a modern cloud-based solution ahead of a planned launch later this year. As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform.
This role sits within the bereavement services software sector, working closely with organisations responsible for sensitive and essential public services. Experience within bereavement services, crematorium management, cemetery administration, funeral services, or related software environments would be highly advantageous.
The Opportunity
This is a hands-on, customer-facing role focused on onboarding, implementation, and training. You'll ensure customers are successfully set up, trained, and supported as they transition onto the new software platform. Working closely with an experienced onboarding and IT team, you'll support live implementations and migrations, with genuine progression opportunities into Customer Success or leadership roles as the business continues to scale.
What You'll Be Doing
- Supporting and coordinating customer onboarding and software implementations
- Delivering structured training sessions remotely and occasionally onsite
- Supporting data migration from legacy systems to the new platform
- Creating user-friendly training guides and documentation
- Coordinating rollout plans and tracking implementation timelines
- Acting as a key point of contact for customer queries during onboarding
- Supporting software adoption within public sector and traditional environments
- Gathering customer feedback and contributing to product improvements
- Supporting sales teams with demos and technical input where required
- Helping improve onboarding processes and delivery efficiency
- Working closely with bereavement service teams and local authority users to ensure smooth transitions onto the platform
What We're Looking For
This role requires someone with strong customer-facing experience working with software systems. You may come from onboarding, implementation, customer success, application support, or software training environments.
Essential Experience
- Experience in a customer-facing software role (SaaS, IT systems, or business software)
- Background in onboarding, implementation, training, or software support
- Experience delivering training sessions to customers or end users
- Strong communication skills with the ability to support non-technical users
- Ability to coordinate multiple onboarding activities and timelines
- Confident managing customer feedback and resolving issues professionally
Highly Desirable
- Experience within bereavement services, funeral services, crematorium or cemetery administration software
- Exposure to Customer Success or Implementation environments
- Experience supporting data migration or system rollout projects
- Experience working with public sector or traditional industries
- Ability to create structured training materials and documentation
- Proactive, organised, and solutions-focused approach
The Type of Person Who Will Succeed Here
This opportunity will suit someone who enjoys customer-focused software roles where communication, organisation, and process are key. You'll likely enjoy simplifying systems for end users, managing onboarding journeys, and seeing projects through from start to finish. It will also appeal to someone looking for progression into a future Customer Success or leadership role within a business investing heavily in its product and customer growth. Candidates who understand the operational nature of bereavement services, or who have supported software users within local authorities or funeral-related environments, are likely to adapt particularly well.
The Environment
- Small, supportive, and experienced team
- Hybrid working (3 days remote, 2 days office-based)
- Long-standing public sector customer base
- Strong focus on improving systems, processes, and customer experience
- Opportunity to work within a specialist software business supporting essential bereavement and funeral services across the UK
If you're currently working within software onboarding, implementation, training, or customer success and are looking for a role where you can genuinely influence the customer experience of a new platform rollout, this could be an excellent next step.
Customer Onboarding Specialist (Software) in Kettering employer: Impact Recruitment Services
Join a well-established, family-run software business in Kettering that is dedicated to transforming the bereavement services sector. With a supportive and experienced team, you'll enjoy a hybrid working model, opportunities for professional growth into Customer Success or leadership roles, and the chance to make a meaningful impact on essential public services. This role offers a unique blend of customer interaction and process improvement within a company that values its employees and invests in their development.
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Specialist (Software) in Kettering
✨Tip Number 1
Network like a pro! Reach out to your connections in the software and public sector. Let them know you're on the lookout for opportunities, especially roles like Customer Onboarding Specialist. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews by practising common questions related to onboarding and customer success. Think about how you can showcase your experience in training and implementation. We want to hear your stories that highlight your skills and how you can make a difference!
✨Tip Number 3
Don’t forget to research the company! Understand their software solutions and the specific challenges they face in the bereavement services sector. This will help you tailor your responses and show that you’re genuinely interested in helping them succeed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board with a fantastic team!
We think you need these skills to ace Customer Onboarding Specialist (Software) in Kettering
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Onboarding Specialist role. Highlight your experience in software onboarding, implementation, or training, especially if you've worked in bereavement services or similar sectors.
Showcase Your Communication Skills:Since this role is all about customer interaction, emphasise your strong communication skills. Share examples of how you've successfully trained non-technical users or resolved customer queries in the past.
Be Process-Oriented:We love candidates who enjoy structure and process improvement. In your application, mention any experiences where you’ve streamlined onboarding processes or improved delivery efficiency in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in a supportive team environment.
How to prepare for a job interview at Impact Recruitment Services
✨Know the Product Inside Out
Before your interview, make sure you understand the software platform you'll be working with. Familiarise yourself with its features, benefits, and how it supports bereavement services. This will not only show your enthusiasm but also help you answer questions about how you can assist customers during their onboarding journey.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might encounter in this role. Be ready to discuss how you would handle onboarding challenges or training sessions. Use examples from your past experience to demonstrate your problem-solving skills and ability to communicate effectively with non-technical users.
✨Showcase Your Organisational Skills
Since this role involves coordinating multiple onboarding activities, highlight your organisational skills during the interview. Share specific examples of how you've managed timelines and processes in previous roles, especially in customer-facing environments. This will reassure them that you can handle the structured nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process for new hires, or how they measure success in customer onboarding. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
