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- Tasks: Support German B2B customers with technical product queries and manage the sales process.
- Company: Join a forward-thinking company that values its people and fosters growth.
- Benefits: Earn £30,000 plus bonuses, enjoy remote work on Fridays, and develop your skills.
- Other info: Great opportunity for career advancement in a supportive team.
- Why this job: Make a real impact by providing exceptional customer service in a dynamic environment.
- Qualifications: Fluent in German and English, with 2 years of customer service or sales experience.
The predicted salary is between 30000 - 30000 £ per year.
Customer Experience - German speaking
Permanent Full-time hours - work from home Fridays
£30,000 plus bonus
Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you!
This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.
Responsibilities
- Diagnosing a customer's product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Qualifications
- At least 2 years of experience within a customer experience, customer support or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English as well as German.
- Good organisational skills.
- Excellent customer care skills.
German Customer Service in Northampton) employer: Impact Recruitment Services
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service in Northampton)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a German Customer Service role – you never know who might have a lead or referral for you!
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your customer service skills and how you can help their B2B clients. Think about specific examples from your past experiences that highlight your problem-solving abilities.
✨Tip Number 3
Research the company! Understand their products and services, especially those related to technical components. This will not only impress them but also help you tailor your responses during the interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace German Customer Service in Northampton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales, especially in a B2B context. We want to see how your skills match the role, so don’t be shy about showcasing your fluency in German!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer experience and how your technical knowledge can benefit our German-speaking customers. Keep it friendly and professional!
Showcase Your Skills: In your application, highlight any specific examples of how you've successfully managed customer queries or sales processes. We love seeing real-life scenarios that demonstrate your problem-solving abilities and customer care skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Impact Recruitment Services
✨Brush Up on Your German
Since this role requires fluent German, make sure you're comfortable speaking and writing in the language. Practise common customer service scenarios in German to show your fluency and confidence during the interview.
✨Know the Product Inside Out
Familiarise yourself with the technical products the company offers. Understanding the features and benefits will help you answer questions effectively and demonstrate your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your exceptional customer service skills. Think of specific situations where you resolved issues or went above and beyond for a customer, especially in a B2B context.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.