At a Glance
- Tasks: Support German B2B customers with product solutions and manage the sales process.
- Company: Forward-thinking company focused on people and innovation.
- Benefits: Competitive salary, bonus, and work-from-home Fridays.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and enhance your customer service skills while working remotely.
- Qualifications: Fluent in German with 2+ years in customer service or sales.
The predicted salary is between 30000 - 30000 £ per year.
Customer Experience - German speaking
Permanent Full-time hours - work from home Fridays
£30,000 plus bonus
Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you!
This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.
Duties and responsibilities for the Customer Experience Coordinator:
- Diagnosing a customer’s product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills and experience required for the Customer Experience Coordinator:
- At least 2 years of experience within a customer experience, customer support or sales role.
German Customer Service employer: Impact Recruitment Services
Join a forward-thinking company that prioritises its people and fosters a collaborative work culture. As a German Customer Service Coordinator, you will benefit from flexible working arrangements, including the opportunity to work from home on Fridays, alongside competitive compensation and bonus structures. With a strong focus on employee growth and development, this role offers a meaningful chance to enhance your skills while providing exceptional service to international B2B customers.
Contact Details:
Impact Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land German Customer Service
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your German! Since this role is all about helping German-speaking customers, brush up on your language skills. Try role-playing common customer scenarios to feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace German Customer Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and sales, especially in a B2B context. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your fluency in German will benefit our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Technical Skills:Since this role involves working with technical products, make sure to mention any relevant experience you have. We’re looking for someone who can diagnose customer needs effectively, so highlight any related skills or experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Impact Recruitment Services
✨Brush Up on Your German
Since this role requires fluent German, make sure you practice speaking and writing in German before the interview. You might be asked to demonstrate your language skills, so consider preparing a few key phrases related to customer service and technical products.
✨Know the Product Inside Out
Familiarise yourself with the technical products the company offers. Understanding their features and benefits will help you answer questions confidently and show that you're genuinely interested in the role. Research common customer queries and think about how you would address them.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight any specific instances where you went above and beyond for a customer, especially in a B2B context.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the company's approach to customer service or how they measure success in the role. It shows that you're engaged and serious about the opportunity.
