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- Tasks: Help customers with tech solutions and support marketing campaigns.
- Company: Join a growing company that provides software for visually impaired employees.
- Benefits: Enjoy a competitive salary, bonuses, and the chance to develop your marketing skills.
- Why this job: This role offers a unique blend of customer service and marketing in a supportive environment.
- Qualifications: Experience in customer service or administration; strong communication and Microsoft Office skills required.
- Other info: This is a temp-to-perm position with a focus on personal growth and development.
The predicted salary is between 18000 - 30000 £ per year.
Customer Service & Marketing Assistant Northampton Temp to Permanent 37.50 hours per week £25,000+ (& company bonus) Are you experienced in providing exceptional B2B/B2C customer service? Would you enjoy providing technical solutions to customers? Would you like to support the Marketing Director & develop your marketing skills? If this sounds like you, I have the perfect opportunity for you! This company offers software and hardware solutions to people and companies that have employees with visual impairments. This role is purely advisory and not a hard selling role and you will be joining a company that is growing due to winning new contracts. Duties and responsibilities for the CS & Marketing Assistant: Diagnosing a customer’s product requirements and providing a solution. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Creating marketing campaigns, including Email marketing, social media, and homepage banners Writing and editing copy for product descriptions and categories Handling image editing for product listings and marketing materials Skills and experience required for the CS & Marketing Assistant: Previous experience of customer service/sales coordination/administration. An inquisitive mind and passion for learning about technical components. Excellent customer care skills. High level of listening skills and empathy Confidence and experience to develop the role and make it your own. Proficient in Microsoft Office: Word, Excel. Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in line with the new GDPR regulations
Customer Service & Marketing employer: Impact Recruitment Services
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Marketing
✨Tip Number 1
Familiarize yourself with the software and hardware solutions that the company offers, especially those tailored for individuals with visual impairments. This knowledge will help you provide better technical solutions to customers during your interactions.
✨Tip Number 2
Brush up on your customer service skills by practicing active listening and empathy. These are crucial in understanding customer needs and providing exceptional support, which is a key part of this role.
✨Tip Number 3
Get comfortable with creating marketing campaigns, especially through email and social media. Consider taking a short online course or reading up on best practices to enhance your skills in this area before applying.
✨Tip Number 4
Show your enthusiasm for learning about technical components in your conversations. This will demonstrate your inquisitive mind and passion for the role, making you a more attractive candidate.
We think you need these skills to ace Customer Service & Marketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B/B2C customer service and any relevant marketing skills. Use specific examples that demonstrate your ability to provide technical solutions and support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your passion for learning about technical components and how you can contribute to the marketing efforts.
Showcase Relevant Skills: Emphasize your proficiency in Microsoft Office, particularly Word and Excel. Highlight any experience you have with email marketing, social media campaigns, or content creation.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your continued interest in the position.
How to prepare for a job interview at Impact Recruitment Services
✨Showcase Your Customer Service Experience
Be prepared to discuss specific examples of how you've provided exceptional B2B/B2C customer service in the past. Highlight your ability to diagnose customer needs and provide effective solutions.
✨Demonstrate Technical Knowledge
Since the role involves providing technical solutions, brush up on the products and services offered by the company. Show your inquisitive mind and passion for learning about technical components during the interview.
✨Highlight Marketing Skills
Discuss any previous experience you have with creating marketing campaigns, including email marketing and social media. Be ready to share ideas on how you could contribute to the company's marketing efforts.
✨Emphasize Listening and Empathy Skills
The job requires excellent listening skills and empathy. Prepare to give examples of how you've used these skills to understand customer needs and build strong relationships.
