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For Companies At a Glance
- Tasks: Manage customer enquiries and resolve issues to enhance the customer experience.
- Company: Join a dynamic team in Peterborough with a focus on customer service excellence.
- Benefits: Competitive pay, hybrid working, and a supportive work environment.
- Why this job: Make a difference by helping customers and improving their experience.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Immediate start available; great opportunity for career growth.
The predicted salary is between 27000 - 37800 £ per year.
Overview
Customer Service Advisor — Peterborough
Temporary contract (2-3 months) • £12.98 / £27,000 FTE • Hybrid working – 2 days from home • Full-time, Sunday to Thursday
Responsibilities
- Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
- Deal with escalated issues such as missing delivery, payment issues, refunds.
- Help with daily, weekly and monthly reports.
- Work with third party contact centre to ensure processes and guidelines are adhered to.
- Work with supply chain and other internal business teams to review processes and enhance customer experience.
What we need from you
- Experience in a customer-focused role.
- Excellent written communication as the role is mostly email-based.
- Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
- Good administration and organisation skills.
Other details
- Hybrid working – 3 days in office, 2 days WFH
- Full-time hours: 8.30am – 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday
- Successful candidates must be available for immediate interview & start.
Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.
Please note, due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you
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Customer Service Advisor in Peterborough) employer: Impact Recruitment Services
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Peterborough)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is mostly email-based, try drafting responses to common customer queries. This will help you feel more confident when it comes to handling real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the company really values in a Customer Service Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Advisor in Peterborough)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Writing Skills: Since this role is mostly email-based, it’s crucial to demonstrate your excellent written communication skills. Keep your language clear and professional, and make sure to proofread for any typos or errors before hitting send.
Highlight Your IT Proficiency: Mention any experience you have with CRM systems like Salesforce and your comfort level with MS Excel. We’re looking for candidates who can hit the ground running, so let us know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Impact Recruitment Services
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled customer inquiries and escalated issues in the past. Think of specific examples that showcase your problem-solving skills and ability to maintain a positive customer experience.
✨Show Off Your Written Communication Skills
Since the role is mostly email-based, practice writing clear and concise responses. You might even want to prepare a few sample emails addressing common customer issues. This will demonstrate your ability to communicate effectively in writing during the interview.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems like Salesforce, be prepared to discuss it. If not, do a bit of research on how these systems work and be ready to explain how you would adapt to using one. Showing that you're tech-savvy can really set you apart!
✨Understand the Company’s Customer Experience Goals
Research the company and its approach to customer service. Be ready to discuss how you can contribute to enhancing the customer experience. This shows that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.