Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with insurance queries and provide professional advice.
- Company: Friendly and supportive insurance team in Northampton.
- Benefits: Competitive salary, quarterly bonuses, 25 days holiday, and birthday off.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Previous insurance experience and strong communication skills required.
- Other info: Full training provided with excellent career development opportunities.
The predicted salary is between 20000 - 26000 £ per year.
Location: Northampton
Salary: 23,000- 26,000 + Quarterly Bonus
Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)
The Role
Our client is seeking experienced Insurance Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice. You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.
About You
Our client requires candidates with previous insurance experience and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable. You’ll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential.
Key Skills & Attributes
- Previous insurance industry experience (essential)
- Excellent communication and listening skills
- Strong attention to detail
- Positive, empathetic and customer-focused approach
- Good numeracy, literacy and keyboard skills
- Flexible, proactive and a strong team player
- High levels of integrity, honesty and professionalism
- A confident, ‘can-do’ attitude
Benefits
- Salary 23,000- 26,000 DOE
- Quarterly bonus (approx. 10% of salary)
- 25 days holiday + bank holidays, rising with service
- Additional day off for your birthday
- Full training and career development
- Permanent, full-time role (37.5 hours per week)
Customer Service Adviser - Insurance employer: Impact Recruitment Services
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser - Insurance
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Customer Service Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles, especially in insurance. Practise your answers, focusing on your previous experience and how it aligns with the job description. Confidence is key!
✨Tip Number 3
Show off your skills! When you get the chance to speak with potential employers, highlight your communication skills and customer-first approach. Share specific examples of how you've helped customers in the past to demonstrate your passion for service.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application for the Customer Service Adviser position. Plus, it shows you're serious about joining our team. Let's get you that job!
We think you need these skills to ace Customer Service Adviser - Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous insurance experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this role. We love seeing genuine enthusiasm, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that are easy to read. Remember, attention to detail is key in our industry!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Impact Recruitment Services
✨Know Your Insurance Stuff
Brush up on your insurance knowledge before the interview. Familiarise yourself with common terms and products like home, car, and holiday home insurance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your empathy and ability to handle difficult situations, as this is crucial for a Customer Service Adviser role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to support customers effectively.
✨Be Positive and Proactive
Adopt a 'can-do' attitude throughout the interview. Share instances where you've taken initiative or solved problems creatively. This aligns perfectly with the company's values and will make you stand out as a candidate.
