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- Tasks: Handle customer enquiries, log issues, and perform administrative tasks.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Earn £12.37 per hour, increasing to £13.61 after 12 weeks, plus overtime opportunities.
- Why this job: Perfect for organised individuals who thrive in a fast-paced environment and enjoy problem-solving.
- Qualifications: Confident communicator with strong admin skills and IT literacy required.
- Other info: Flexible shifts with potential for weekend work; initial training hours are adjusted.
Customer Service Administrator
Raunds
Long term ongoing temporary
Full-time hours
£12.37 per hour (will increase after 12 weeks to £13.61) plus overtime available
Are you an organised individual able to prioritise a heavy workload?
Are you technically minded and able to solve problems?
Are you an efficient administrator who pays great attention to detail?
If this sounds like you and you\’re available immediately we\’d like to hear from you!
Key responsibilities & duties of the Customer Service Administrator include:
* Dealing with enquiries from internal customers over the telephone and via email.
* Logging issues and problem solving.
* Following procedures and processes to resolve customer issues.
* Administrative tasks, including updating systems and sending emails.
* Raising credits.
Skills and Experience required for the Customer Service Administrator include:
* A confident communicator with an excellent telephone manner.
* Efficient administration skills and good attention to detail.
* Ability to use own initiative with a can-do attitude.
* Ability to remain calm under pressure.
* IT Literate including Outlook, Excel, Word
* Flexibility, as overtime and weekends are occasionally required.
Additional details:
* Rotational shifts: 8am-4pm / 10am – 6pm / 8.30am – 5pm
* Up to 10 Saturday mornings per annum, 8am – 12pm
* *for the first few months and initial training you won\’t do the full rotation or weekends, instead starting with 8.30 – 5.
* Overtime paid at time and a half
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.
Impact Recruitment is an employment agency working on behalf of our client.
All responses will be managed in accordance with GDPR
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Customer Service Administrator in Raunds) employer: Impact Recruitment Services
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Raunds)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. You might want to role-play with a friend to ensure you sound confident and clear when handling enquiries.
✨Tip Number 3
Brush up on your IT skills, particularly in Outlook, Excel, and Word. Being able to showcase your proficiency in these tools can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you handle pressure and prioritise tasks. Think of specific examples from your past experiences that highlight your ability to stay calm and organised.
We think you need these skills to ace Customer Service Administrator in Raunds)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your administrative skills, attention to detail, and any customer service experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully handled customer enquiries or administrative tasks in the past.
Highlight Technical Skills: Since the role requires IT literacy, ensure you mention your proficiency with Outlook, Excel, and Word. If you have experience with any other relevant software, include that as well.
Show Your Flexibility: In your application, express your willingness to work rotational shifts and overtime. This shows that you're adaptable and ready to meet the demands of the role.
How to prepare for a job interview at Impact Recruitment Services
✨Showcase Your Organisational Skills
As a Customer Service Administrator, you'll need to manage a heavy workload. Be prepared to discuss specific examples of how you've successfully organised tasks in the past, prioritising effectively to meet deadlines.
✨Demonstrate Problem-Solving Abilities
This role requires a technical mindset and the ability to solve problems. Think of instances where you've resolved customer issues or streamlined processes, and be ready to share these during your interview.
✨Highlight Your Communication Skills
A confident communicator with an excellent telephone manner is essential for this position. Practice articulating your thoughts clearly and consider how you can convey your experience in handling customer enquiries effectively.
✨Prepare for IT Literacy Questions
Since the job requires proficiency in Outlook, Excel, and Word, brush up on these applications. Be ready to discuss how you've used them in previous roles, especially in relation to administrative tasks.
