Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer orders and support daily operations.
- Company: Join a respected manufacturer known for quality and strong customer relationships.
- Benefits: Enjoy flexible salary, 20 days holiday, free parking, and a supportive team culture.
- Why this job: Make a real impact on customer experiences in a friendly, values-led environment.
- Qualifications: 1-2 years in admin or customer service; GCSEs in English and Maths required.
- Other info: Full-time hours with excellent training and career stability.
The predicted salary is between 25000 - 26000 £ per year.
Administrator – Customer Experience Champion
Location: Northampton (NN5)
Salary: £25,000 – £26,000 per annum (negotiable depending on experience)
Hours: Full-Time, Permanent
We\’re recruiting on behalf of a well-established and highly respected manufacturer based in Northampton. This is a business built on quality, values, and long-standing customer relationships. They are now looking for a confident and detail-focused Administrator to join their team at head office.
This is a varied and fast-paced role where you\’ll be at the heart of daily operations, working closely with customers, suppliers, and internal teams.
Why apply?
* Join a values-led business with an excellent local reputation
* Enjoy a varied role with real ownership and responsibility
* Work in a friendly, supportive team with long-term career stability
* Be the first point of contact for customers and make a real impact on their experience
Key responsibilities include:
* Processing customer orders, acknowledgements, and delivery updates
* Communicating with customers by phone, email, Microsoft Teams, and occasionally in person
* Coordinating with internal departments to gather dispatch and delivery information
* Creating dispatch paperwork and arranging outbound transport
* Processing sales invoices and purchase orders
* Expediting supplier deliveries and maintaining accurate order tracking
* Assisting with reception and switchboard cover when required
* Inputting data and creating parts within internal systems (FactoryMaster – training provided)
* Supporting the development and documentation of office procedures
* General administrative tasks to support the smooth running of the department
What we\’re looking for:
* 1-2 years of experience in an administrative or customer service role
* Excellent verbal and written communication skills
* Confident when speaking to customers in a professional and approachable manner
* Strong attention to detail and the ability to multitask effectively
* Proficient in Microsoft Office; experience with FactoryMaster or Darwin is a plus
* Minimum GCSEs in English and Maths (Grade 4/C or above)
* Reliable, proactive, and well-organised with a positive attitude
What\’s on offer:
* £25,000 – £26,000 per annum (flexible for the right candidate)
* Working hours: Monday to Thursday 8:00am – 5:00pm, Friday 8:00am – 1:00pm
* 20 days holiday plus 8 bank holidays (with an additional day accrued each full calendar year, up to 5 extra days)
* Company sick pay after 6 months
* Free on-site parking
* Supportive team culture and excellent training
Ready to apply?
If you\’re an experienced Administrator who\’s confident dealing with customers and thrives in a busy office environment, we want to hear from you. Apply today and a consultant from our team will be in touch.
#J-18808-Ljbffr
Customer Service Administrator in Northampton) employer: Impact Recruitment Services
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Northampton)
✨Tip Number 1
Familiarise yourself with the company’s values and reputation in the industry. When you understand what they stand for, you can tailor your conversations to reflect their ethos, showing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being articulate and approachable will help you make a positive impression during any interactions.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these are essential for administrative tasks. Being proficient will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your experience in multitasking and attention to detail. Think of specific examples from your previous roles where you successfully managed multiple tasks or maintained accuracy under pressure, as this is crucial for the position.
We think you need these skills to ace Customer Service Administrator in Northampton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or customer service roles. Emphasise your communication skills and attention to detail, as these are key for the Customer Service Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with systems like FactoryMaster. This will demonstrate your readiness to handle the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Impact Recruitment Services
✨Showcase Your Communication Skills
As a Customer Service Administrator, you'll be the first point of contact for customers. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice answering questions clearly and confidently, and consider sharing examples of how you've effectively communicated with customers in the past.
✨Highlight Your Attention to Detail
This role requires strong attention to detail, especially when processing orders and managing data. Be prepared to discuss specific instances where your attention to detail made a difference in your previous roles. You might even want to bring along examples of your work that showcase this skill.
✨Familiarise Yourself with Relevant Software
While training will be provided for FactoryMaster, having a basic understanding of similar software can give you an edge. Brush up on your Microsoft Office skills, particularly Excel, as it’s likely to come up in discussions. If you have experience with any other administrative software, be sure to mention it.
✨Demonstrate Your Proactive Attitude
The company values reliability and a proactive approach. During the interview, share examples of how you've taken initiative in previous roles, whether it's streamlining a process or improving customer satisfaction. This will show that you're not just reactive but also someone who can contribute positively to the team.
