At a Glance
- Tasks: Handle customer enquiries and solve problems efficiently over the phone and email.
- Company: Join a dynamic team in Wellingborough with long-term opportunities.
- Benefits: Earn £12.85 per hour, increasing after 12 weeks, with potential for permanent roles.
- Other info: Flexible hours with occasional overtime; apply now to start immediately!
- Why this job: Perfect for organised individuals who thrive in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26500 - 27500 £ per year.
Wellingborough
Long term ongoing temporary
Full-time hours
£12.85 per hour (will increase after 12 weeks)
Are you an organised individual able to prioritise a heavy workload? Are you technically minded and able to solve problems? Are you an efficient administrator who pays great attention to detail? If this sounds like you and you're available immediately we'd like to hear from you ASAP.
Our Client is seeking a Customer Service Administrator to join their organisation on an ongoing temporary basis. The ideal candidate will have previous commercial, office-based customer service experience with a confident & professional telephone manner. You must be available to interview and start immediately. This is a long-term temporary role and there will be the opportunities to apply for permanent roles in the future.
Key responsibilities & duties of the Customer Service Administrator include:
- Dealing with enquiries from customers over the telephone and via email.
- Logging issues and problem solving.
- Following procedures and processes to resolve customer issues.
- Administrative tasks, including updating systems and sending emails.
Skills and Experience required for the Customer Service Administrator include:
- A confident communicator with an excellent telephone manner.
- Efficient administration skills and good attention to detail.
- Ability to use own initiative with a can-do attitude.
- Ability to remain calm under pressure.
- IT Literate including Outlook, Excel, Word.
- Flexibility, as overtime and weekends are occasionally required.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.
Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.
Customer Service Administrator employer: Impact Recruitment Services
Join a dynamic team as a Customer Service Administrator in Wellingborough, where your organisational skills and attention to detail will be valued. Our client offers a supportive work culture with opportunities for professional growth, including the potential for permanent positions after 12 weeks. Enjoy competitive pay and the chance to make a meaningful impact in a role that prioritises customer satisfaction and problem-solving.
Contact Details:
Impact Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get your game face on! When you’re heading into an interview, make sure you’re dressed smartly and ready to impress. First impressions count, so show them you mean business!
✨Tip Number 2
Practice makes perfect! Before the big day, run through common interview questions and think about how your skills match what they’re looking for. We want you to feel confident and ready to shine!
✨Tip Number 3
Show off your personality! Don’t just stick to the script; let your enthusiasm for the role come through. They want to see the real you, so be genuine and engaging during the chat.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your ability to manage a heavy workload. We want to see how you prioritise tasks and keep everything running smoothly, so share examples from your past experiences!
Be Confident in Your Communication:Since you'll be dealing with customers over the phone and via email, it's crucial to demonstrate your confident and professional telephone manner. Use clear and concise language in your application to reflect this.
Attention to Detail is Key:We love candidates who pay great attention to detail! Make sure your application is free of typos and errors, and consider mentioning specific instances where your attention to detail made a difference in your previous roles.
Apply Through Our Website:To make things easier for us and you, apply directly through our website. It streamlines the process and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Impact Recruitment Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills and show that you're technically minded.
✨Show Off Your Communication Skills
Since this role requires a confident telephone manner, practice your communication skills. You might want to do a mock interview with a friend or family member. Focus on being clear, concise, and professional in your responses.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage a heavy workload and prioritise tasks. Think of specific examples from your past experience where you successfully juggled multiple responsibilities while maintaining attention to detail.
✨Stay Calm Under Pressure
The ability to remain calm is crucial in customer service. Prepare for potential questions about how you handle stressful situations. Share examples that showcase your can-do attitude and how you’ve effectively resolved issues in the past.
