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- Tasks: Assist customers via email and phone, manage orders, and handle documentation.
- Company: Join a 25-year-old company supplying products to major UK and European retailers.
- Benefits: Earn £13.50 per hour with a full-time schedule and gain valuable experience.
- Why this job: Great opportunity for hands-on experience in customer service within a supportive team.
- Qualifications: Previous office admin experience and strong communication skills are essential.
- Other info: This is a temporary contract covering maternity leave, so quick availability is needed.
£13.50 per hour
Full-time (07:30 to 16:00 Monday to Friday)
Northampton (Swan Valley)
Temporary contract (maternity cover)
We have an opportunity for an experienced Customer Service Administrator to join our client on a long-term temporary contract.
This company supplies products to major retailers in the UK and Europe. This role is a temporary contract to cover maternity leave, so candidates will need to be available to interview and start as soon as possible.
The company:
- Established for 25 years with experience in manufacturing and distributing a wide variety of consumer and industrial products
- Full-service operation that has the flexibility to supply big-box retailers, pound stores, small independents and everyone in between.
- They have a global network with a warehouse in Northampton, and sites in Europe and North America.
Responsibilities:
- Liaising with customers via email and phone to provide updates on orders and obtain relevant information.
- Inputting orders, booking orders and updating internal system.
- Managing queries, dealing with all necessary paperwork and documentation & filing.
- Checking products information/specs
Experience and skills required for the role:
- Previous office-based administrative experience, ideally with sales order processing and customer service.
- Confident telephone manner and good communication.
- Experience of providing a high level of customer service.
- Strong IT proficiency with the ability to learn new systems and processes quickly.
- Excellent communication and ability to work well within a team and multitask.
If you have the relevant experience our client is looking for, we would like to hear from you. Whilst we endeavour to respond to all candidates, please note that due to the high volumes of applications we receive daily, should you not be contacted within 72 hours your application has been unsuccessful.
All responses will be managed in accordance with GDPR.
Customer Service Administrator employer: Impact Recruitment Services
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they supply to major retailers will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Brush up on your customer service skills. Be prepared to discuss specific examples of how you've handled customer queries or complaints effectively in the past.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves liaising with customers via phone, being articulate and confident will set you apart.
✨Tip Number 4
Showcase your IT proficiency by mentioning any relevant software or systems you've used before. Being able to learn new systems quickly is a key requirement for this role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work with sales order processing and your ability to manage queries effectively.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your confident telephone manner and strong communication skills, and provide examples of how you've delivered excellent customer service in the past.
Highlight IT Proficiency: Since the role requires strong IT skills, mention any relevant software or systems you are familiar with. If you have experience learning new systems quickly, be sure to include that as well.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Impact Recruitment Services
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific examples of how you've handled customer queries and provided solutions, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate IT Proficiency
Since strong IT skills are essential for this position, be ready to talk about the systems you’ve used in past roles. If possible, mention any experience with order processing software or similar tools, as this will show that you can adapt quickly to their internal systems.
✨Prepare for Common Questions
Anticipate questions related to your ability to multitask and work within a team. Think of examples that demonstrate your organisational skills and how you’ve successfully collaborated with colleagues in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture or the specifics of the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
