At a Glance
- Tasks: Support customers in implementing and training on a new cloud-based software platform.
- Company: Family-run software business transforming public sector services.
- Benefits: Competitive salary, hybrid work model, and supportive team environment.
- Other info: Join a dynamic team during an exciting period of transformation.
- Why this job: Make a real difference in essential public services while developing your skills.
- Qualifications: Experience in customer service or related fields; knowledge of bereavement services is a plus.
The predicted salary is between 35000 - 45000 € per year.
We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement service providers in managing crematorium, cemetery, funeral, and bereavement services. The business is entering an exciting period of transformation, redeveloping its core platform from a legacy system to a modern cloud-based solution ahead of a planned launch later this year.
As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform. This role sits within the bereavement services software sector, working closely with organisations responsible for sensitive and essential public services. Experience within bereavement services, crematorium management, cemetery administration, funeral services, or related software environments would be highly advantageous.
The Opportunity
This is a hands-on, customer-facing role focused on onboarding, implementation, and training. You’ll ensure customers are successfully set up, trained, and supported as they transition onto the new software platform.
Customer Onboarding Specialist (Software) employer: Impact Recruitment Services
Join a well-established, family-run software business that values its employees and fosters a supportive work culture. With a focus on professional growth, you will have the opportunity to develop your skills in a meaningful role that directly impacts public services. Enjoy the flexibility of a hybrid working model while contributing to the transformation of essential software solutions for local authorities and bereavement service providers.
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Specialist (Software)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in bereavement services or software implementation. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer onboarding and software training. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for the sector! When you get the chance to speak with potential employers, share why you’re excited about working in bereavement services and how you can make a difference in their customer onboarding process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Onboarding Specialist (Software)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Onboarding Specialist. Highlight any relevant experience in software implementation or customer training, especially if it relates to bereavement services or similar sectors.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for helping customers transition to the new platform.
Showcase Your Soft Skills:Since this role is customer-facing, don’t forget to highlight your communication and interpersonal skills. We want to see how you can connect with clients and make their onboarding experience smooth and enjoyable.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Impact Recruitment Services
✨Know the Product Inside Out
Before your interview, make sure you understand the software and services the company offers. Familiarise yourself with their current platform and the upcoming cloud-based solution. This will not only show your genuine interest but also help you discuss how you can contribute to the onboarding process.
✨Highlight Relevant Experience
If you've worked in bereavement services or similar sectors, be ready to share specific examples of your experience. Discuss how your background can help you relate to customers and ensure a smooth transition to the new system. Tailor your stories to demonstrate your understanding of the sensitive nature of the services involved.
✨Prepare for Customer Scenarios
Think about potential challenges customers might face during onboarding and how you would address them. Be prepared to role-play scenarios where you guide a customer through the implementation process. This will showcase your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's vision for the new platform or how they measure success in customer onboarding. This shows that you're not just interested in the job, but also in the company's future and your role in it.
