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- Tasks: Handle personal lines insurance, advise clients, and ensure compliance.
- Company: Join a well-established brokerage celebrating 50 years of success.
- Benefits: Enjoy a competitive salary, commission structure, and professional development support.
- Why this job: Be part of a supportive team culture with opportunities for career growth.
- Qualifications: Experience in personal lines insurance and excellent communication skills required.
- Other info: This is a full-time, office-based role in Burton-On-Trent.
Account Handler – Personal Lines Insurance
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Location: Burton-On-Trent
Type: Full-Time, Office-Based
Salary: £25,000 – £30,000 DOE + Commission
Looking to take the next step in your insurance career?
We\’re working with a well-established, independent insurance brokerage that\’s entering its 50th year. With multiple branches and a loyal client base, they continue to grow steadily-and now they\’re looking to expand their Burton-On-Trent team with an experienced and customer-focused Account Handler.
This is a fantastic opportunity to join a friendly and stable team where your insurance knowledge and client service skills will be truly valued. The role is fully office-based and offers a supportive working environment, competitive salary, and a clear commission structure.
Why This Role?
Established Business – Join a brokerage with a long-standing reputation and consistent growth.
Supportive Team Culture – Be part of a close-knit team that genuinely enjoys working together.
Career Growth – Learn, develop and progress in a business that invests in its people.
Rewarding Package – Competitive base salary, commission structure, and professional development support.
What You\’ll Be Doing:
Handling personal lines insurance across new business, renewals, mid-term adjustments and claims.
Advising clients on insurance products that meet their needs.
Ensuring all activity complies with FCA regulations and internal procedures.
Building and maintaining strong relationships with clients and insurers.
Promoting the use of premium finance options and securing policy renewals through rebroking.
What We\’re Looking For:
Experience in personal lines insurance (e.g., home, motor, or similar).
A customer-first attitude with excellent communication skills.
Confidence in advising and servicing clients, both in person and over the phone.
A good understanding of FCA guidelines and compliance requirements.
A proactive and organised approach with a genuine enthusiasm for the industry.
Ideal Backgrounds Might Include:
Insurance Account Handler, Personal Lines Broker, Insurance Advisor, Claims Handler, Client Services Executive, or similar roles within general insurance.
If you\’re looking to join a stable, growing business where your experience will be recognised-and you can build a long-term future-we\’d love to hear from you.
Apply today to learn more or contact us confidentially for further details
Account Handler - Personal Lines Insurance employer: Impact Recruitment Services
Contact Detail:
Impact Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Personal Lines Insurance
✨Tip Number 1
Research the company thoroughly before your interview. Understand their history, values, and the specific services they offer in personal lines insurance. This will help you tailor your responses and show genuine interest in joining their team.
✨Tip Number 2
Prepare to discuss your previous experience in personal lines insurance in detail. Be ready to provide examples of how you've successfully handled client relationships and resolved issues, as this will demonstrate your capability for the role.
✨Tip Number 3
Familiarise yourself with FCA regulations and compliance requirements relevant to personal lines insurance. Being able to speak confidently about these topics during your interview will set you apart from other candidates.
✨Tip Number 4
Showcase your customer-first attitude by preparing scenarios where you went above and beyond for clients. Highlighting your commitment to excellent service will resonate well with the hiring team.
We think you need these skills to ace Account Handler - Personal Lines Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in personal lines insurance. Include specific roles and responsibilities that demonstrate your customer service skills and knowledge of FCA regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to join this particular brokerage and how your background aligns with their values and needs.
Highlight Relevant Experience: In your application, emphasise any previous roles that involved handling personal lines insurance or similar responsibilities. Use examples to illustrate your ability to build client relationships and provide excellent service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at Impact Recruitment Services
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of personal lines insurance, including home and motor policies. Be prepared to discuss specific products and how they meet client needs, as this will demonstrate your expertise and confidence in the field.
✨Showcase Your Customer Service Skills
Since this role emphasises a customer-first attitude, think of examples from your past experiences where you provided exceptional service. Be ready to share stories that highlight your communication skills and ability to build strong relationships with clients.
✨Understand FCA Regulations
Familiarise yourself with the Financial Conduct Authority (FCA) guidelines relevant to personal lines insurance. Being able to discuss compliance and how it impacts your work will show that you take regulations seriously and understand their importance in the industry.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
