At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive workplace.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Watford employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from competitive pay, flexible remote working arrangements, and comprehensive training resources to enhance your skills. With a commitment to inclusivity and employee growth, this role offers a meaningful opportunity to contribute to a busy team while enjoying the advantages of working in a dynamic and rewarding environment.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Watford
✨Tip Number 1
Get familiar with the company before your interview! Check out their website and social media to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you get comfortable with following scripts and handling queries on the spot.
✨Tip Number 3
Don’t forget to highlight your previous experience! Be ready to share specific examples of how you've handled customer queries in the past, especially in busy environments. This shows you can keep calm and focused when things get hectic.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to land this role, so using our platform ensures your application gets the attention it deserves. Plus, you'll find all the info you need about the job there!
We think you need these skills to ace Customer Service Representative in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since you'll be handling queries via email and phone, it's crucial to demonstrate your written and verbal communication skills. Keep your language clear and friendly, just like how we want our customers to feel!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is key in this role. We want to see that you can keep things organised and on track right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and tech-savvy!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Service Representative role. Familiarise yourself with the company’s products and services, as well as their customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves handling customer queries over the phone and email, practice your verbal and written communication skills. You can do this by role-playing common customer scenarios with a friend or family member. This will help you feel more comfortable following scripts and responding to queries during the interview.
✨Showcase Your Tech Savviness
As you'll be using multiple systems, it's important to demonstrate your comfort with technology. Be prepared to discuss any previous experience with customer service software or similar tools. If you’ve learned new systems quickly in the past, share those examples to highlight your adaptability.
✨Stay Calm Under Pressure
The interview may include situational questions to assess how you handle stress. Think of examples from your past experiences where you remained calm and focused in a busy environment. This will show that you can manage the demands of the role effectively, especially during peak periods.
