At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive team.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Telford employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from competitive pay, flexible remote working arrangements, and comprehensive training resources to enhance your skills. This temporary role offers a unique opportunity to contribute to a busy team during a peak period while enjoying the convenience of working from home.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Telford
✨Tip Number 1
Get familiar with the company before your interview! Check out their website and social media to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios! Think about how you'd handle tricky situations or difficult customers. Role-playing with a friend can help you feel more confident and prepared for those questions during the interview.
✨Tip Number 3
Be ready to showcase your tech skills! Since you'll be using multiple systems, mention any relevant software or tools you've used in the past. If you’re quick to learn new systems, let them know – it’s a big plus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Follow the Guidelines:Since you'll be following scripts and processes in the role, it’s important to show us you can do the same in your application. Stick to the format we’ve provided and ensure you address all the key points in the job description.
Show Off Your Communication Skills:As a Customer Service Representative, clear communication is key. Use your written application to demonstrate your ability to convey information effectively. Keep it concise, friendly, and professional – just like you would with a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service Representative role. Familiarise yourself with the job description, especially the key responsibilities like handling customer queries and following scripts. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Your Communication Skills
Since this role requires strong communication skills, practice responding to common customer service scenarios. You can even role-play with a friend or family member. Focus on being clear, concise, and friendly in your responses, as this will reflect how you would interact with customers.
✨Get Comfortable with Technology
As you'll be using multiple systems, it's crucial to demonstrate your tech-savviness during the interview. If you have experience with any customer service software or tools, be ready to discuss them. Also, ensure your internet connection is stable for the interview, as this shows reliability.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've handled challenging customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to stay calm under pressure and your knack for finding solutions, which are essential for this role.
