At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive team.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Swindon employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from flexible remote working arrangements, competitive pay, and comprehensive training resources to enhance your skills. This temporary role offers a unique opportunity to contribute to a dynamic team during a peak period while enjoying the convenience of working from home.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Swindon
✨Tip Number 1
Get familiar with the company! Before your interview, do a bit of research on the online gifting and retail company. Knowing their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Since you'll be following scripts and processes, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable using multiple systems at once. If you can, practice navigating different software or tools before your interview to demonstrate your tech-savviness.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way for us to keep track of your progress and get you in front of the right people.
We think you need these skills to ace Customer Service Representative in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your previous experience in customer service and how it aligns with the job description. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since you'll be handling customer queries, it's crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a well-presented application!
Follow the Guidelines:Stick to the application guidelines provided in the job description. If they ask for specific information or formats, make sure you follow them closely. This shows us that you can adhere to processes, which is key for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the details about the position right there!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service Representative role. Familiarise yourself with the key responsibilities like handling customer queries via phone and email, and following scripts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since good communication is crucial for this role, practice articulating your thoughts clearly. You might want to rehearse common customer service scenarios or even role-play with a friend. This will help you feel more comfortable when discussing your previous experience and how it relates to the job.
✨Show Off Your Tech Savvy
As you'll be using multiple systems, it's important to demonstrate your comfort with technology during the interview. Be ready to discuss any relevant software you've used in the past and how quickly you can adapt to new systems. Mentioning specific examples can really make you stand out!
✨Stay Calm Under Pressure
Customer service can get hectic, so it's essential to convey your ability to stay calm and focused. Think of a time when you handled a challenging situation and explain how you managed it. This will show the interviewer that you can maintain composure and provide excellent service, even in a busy environment.
