At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive team.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Stockport employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from flexible remote working arrangements, competitive pay, and comprehensive training resources to enhance your skills. This temporary role offers a unique opportunity to contribute to a dynamic team during a peak period while enjoying the convenience of working from home.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Stockport
✨Tip Number 1
Get familiar with the company! Before your interview, do a bit of research on the online gifting and retail company. Knowing their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Since you'll be following scripts and processes, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you stay calm under pressure.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable using multiple systems at once. If you can, practice navigating different software or tools before your shifts start to impress your team.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way for us to keep track of your progress and get you on board quickly.
We think you need these skills to ace Customer Service Representative in Stockport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Follow the Guidelines:Since you'll be following scripts and processes in the role, it’s important to show us you can do the same in your application. Stick to the format we’ve provided and ensure everything is clear and organised.
Show Off Your Communication Skills:As a Customer Service Advisor, good communication is key! Use your written application to demonstrate your ability to convey information clearly and effectively. Remember, this is your chance to shine!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with handling customer queries, following scripts, and using multiple systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent written and verbal communication, practice responding to common customer queries. You could even role-play with a friend or family member. This will help you feel more comfortable and articulate during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've handled challenging customer situations in the past. Think of specific examples where you stayed calm under pressure and resolved issues effectively. This will demonstrate your ability to handle the busy environment mentioned in the job description.
✨Get Tech-Savvy
Since you'll be using various systems, brush up on your computer skills before the interview. If you have experience with any customer service software, mention it! Also, ensure your internet connection is reliable, as this is crucial for remote work.
