At a Glance
- Tasks: Assist customers via phone and email, ensuring a high-quality experience.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive workplace.
- Why this job: Gain valuable customer service experience while working from home during peak times.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Sheffield employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from flexible remote working arrangements, competitive pay, and comprehensive training resources to enhance your skills. This temporary role offers a unique opportunity to contribute to a dynamic team during a peak period while enjoying the convenience of working from home.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Sheffield
✨Tip Number 1
Get familiar with the company before your interview! Check out their website and social media to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice common customer service scenarios! Think about how you'd handle tricky situations or difficult customers. Role-playing with a friend can help you feel more confident and prepared for those questions.
✨Tip Number 3
Don’t forget to highlight your tech skills! Since you'll be using multiple systems, mention any relevant experience with software or tools in your interviews. Being tech-savvy is a big plus for this role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Let’s get you that job!
We think you need these skills to ace Customer Service Representative in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since you'll be handling queries via email and phone, it's crucial to demonstrate your written and verbal communication skills. Keep your language clear and friendly, just like how we want our Customer Service Advisors to interact with customers.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is key in this role. We want to see that you can keep things organised and on track right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and tech-savvy, which is exactly what we need!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Representative role thoroughly. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities, especially handling customer queries and using multiple systems.
✨Practice Your Communication Skills
Since this role requires excellent written and verbal communication, practice responding to common customer queries. You could even role-play with a friend or family member to get comfortable with following scripts and maintaining a friendly tone.
✨Showcase Your Tech Savviness
Be prepared to discuss your experience with different systems and tools. Highlight any previous roles where you had to learn new software quickly, as this will show your adaptability and confidence in using technology.
✨Stay Calm Under Pressure
The interview may include situational questions about handling difficult customers or busy periods. Think of examples from your past experiences where you remained calm and focused, and be ready to share these stories to demonstrate your ability to thrive in a fast-paced environment.
