At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive workplace.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Plymouth employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from flexible remote working arrangements, competitive pay, and comprehensive training resources to enhance your skills. This temporary role offers a unique opportunity to contribute to a dynamic team during a peak period while enjoying the convenience of working from home.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Plymouth
✨Tip Number 1
Get familiar with the company before your interview! Check out their website and social media to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you get comfortable with following scripts and handling queries on the spot.
✨Tip Number 3
Don’t forget to showcase your tech skills! Since you'll be using multiple systems, mention any relevant software experience during your conversations. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of everything. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Customer Service Representative in Plymouth
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a friendly touch to your words. Remember, we’re looking for someone who can connect with customers, so a warm tone can go a long way.
Follow the Guidelines:Make sure to read the job description carefully and tailor your application accordingly. Highlight your relevant experience and skills that match what we’re looking for, especially your customer service background. Sticking to the guidelines shows us you can follow processes, which is key in this role!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on showcasing your skills and experiences that make you a great fit for the Customer Service Advisor role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Service Representative role. Familiarise yourself with the company’s products and services, as well as their customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves handling customer queries over the phone and email, practice your verbal and written communication skills. You can do this by role-playing common customer scenarios with a friend or family member. This will help you feel more comfortable following scripts and responding to queries during the interview.
✨Showcase Your Tech Savviness
Be prepared to discuss your experience with using multiple systems simultaneously. Highlight any previous roles where you had to juggle different software or tools. If you have examples of how you quickly learned new systems, share those too – it’ll demonstrate your adaptability and tech skills!
✨Stay Calm Under Pressure
Customer service can be hectic, so it's important to convey your ability to stay calm and focused. Think of a time when you handled a challenging situation effectively and be ready to share that story. This will show the interviewer that you can maintain composure and provide excellent service, even in busy environments.
