At a Glance
- Tasks: Assist customers with queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn between £13.45 to £14.80 per hour for your hard work.
- Other info: Flexible shifts available from 12th to 24th June in a dynamic environment.
- Why this job: Make a difference by helping customers find the perfect gifts.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Impact Recruitment Group Ltd is seeking friendly and experienced Customer Service Advisors to support a peak period at a renowned online gifting and retail company. You'll respond to customer queries via phone and email, following clear scripts and using multiple systems.
Key requirements include:
- Previous customer service experience
- Good communication skills
- The ability to stay organized in a busy environment
You'll work 7 shifts between 12th and 24th June, with pay ranging from £13.45 to £14.80 per hour.
Peak-Season Customer Support Advisor employer: Impact Recruitment Group Ltd.
Impact Recruitment Group Ltd offers a vibrant and supportive work environment for Customer Support Advisors, especially during the bustling peak season. With competitive pay rates and a focus on employee well-being, the company fosters a culture of teamwork and growth, providing opportunities for skill development and career advancement in the dynamic online retail sector.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Peak-Season Customer Support Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet when dealing with real customer queries.
✨Tip Number 3
Stay organised! Create a checklist of key points you want to cover during your interview. This will help you stay focused and ensure you highlight your relevant experience and skills effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're proactive and keen to join the team at this renowned online gifting company.
We think you need these skills to ace Peak-Season Customer Support Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Keep It Organised:Since this role requires staying organised in a busy environment, we recommend structuring your application clearly. Use bullet points for your skills and experiences to make it easy for us to see why you’re a great fit!
Follow the Script (Sort Of):While we don’t expect you to stick to a script in your application, do pay attention to the job description. Tailor your responses to reflect the key requirements we’ve mentioned, like communication skills and adaptability.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Company
Before your interview, take some time to research the online gifting and retail company. Understand their products, values, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous customer service experience in detail. Think of specific examples where you successfully handled customer queries or resolved issues. This will demonstrate your capability and give the interviewer confidence in your skills.
✨Practice Clear Communication
Since you'll be responding to customer queries via phone and email, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable with speaking and writing in a concise manner.
✨Stay Organised
In a busy environment, organisation is key. During the interview, mention any tools or methods you use to stay organised, especially when handling multiple systems. This shows that you can manage your workload effectively, which is crucial for this role.
