At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive team.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Norwich employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from flexible remote working arrangements, competitive pay, and comprehensive training resources to enhance your skills. This temporary role offers a unique opportunity to contribute to a dynamic team during a peak period while enjoying the convenience of working from home.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Norwich
✨Tip Number 1
Get familiar with the company before your interview! Check out their website and social media to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you get comfortable with following scripts and handling queries effectively.
✨Tip Number 3
Be ready to showcase your tech skills! Since you'll be using multiple systems, brush up on your computer skills and be prepared to discuss any relevant experience you have with similar tools during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since you'll be handling queries via email and phone, it's crucial to demonstrate your written and verbal communication skills. Keep your language clear and friendly, just like how we want our customers to feel!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is key in this role. We want to see that you can keep things organised and on track right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and tech-savvy!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service Representative role. Familiarise yourself with the key responsibilities like handling customer queries via phone and email, and following scripts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since good communication is crucial for this role, practice responding to common customer queries. You can even role-play with a friend or family member. This will help you get comfortable with the scripts and processes you'll need to follow, making you sound more natural during the interview.
✨Show Off Your Tech Savvy
The job requires using multiple systems at once, so be prepared to discuss your experience with technology. Highlight any previous roles where you had to learn new systems quickly or manage several tasks simultaneously. This will demonstrate your ability to adapt and thrive in a busy environment.
✨Stay Calm and Collected
Interviews can be nerve-wracking, but remember to stay calm and focused. If you’re asked a tricky question, take a moment to think before answering. Showing that you can maintain composure under pressure is a great way to prove you’re suited for a fast-paced customer service role.
