At a Glance
- Tasks: Assist customers via phone and email, ensuring a top-notch experience.
- Company: Join a leading online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, flexible shifts, and remote work.
- Other info: Enjoy online training and be part of an inclusive workplace.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Northampton employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from competitive pay, flexible remote working arrangements, and comprehensive training resources to enhance your skills. This temporary role offers a unique opportunity to contribute to a busy team during a peak period while enjoying the convenience of working from home.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Northampton
✨Tip Number 1
Get familiar with the company! Before your interview, do a bit of research on the online gifting and retail company. Knowing their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Since you'll be following scripts and processes, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable using multiple systems at once. If you can, practice navigating different software or tools before your interview to demonstrate your tech-savviness.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Customer Service Representative in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Follow the Guidelines:Since you'll be following scripts and processes in the role, it’s important to show us that you can do the same in your application. Stick to the format we’ve provided and ensure you address all the key points in the job description.
Show Off Your Communication Skills:As a Customer Service Representative, clear communication is key. Use your written application to demonstrate your ability to convey information effectively. Keep it concise, friendly, and professional – just like you would with a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Representative role thoroughly. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities, like handling customer queries and following scripts.
✨Practice Makes Perfect
Since you'll be following scripts and processes, it’s a good idea to practice common customer service scenarios. Role-play with a friend or family member to get comfortable with responding to queries and using the systems mentioned in the job description.
✨Show Off Your Communication Skills
During the interview, highlight your communication skills. Be clear and concise in your answers, and don’t hesitate to demonstrate your ability to stay calm under pressure. This is crucial for a busy environment where you’ll be juggling multiple tasks.
✨Ask Smart Questions
At the end of the interview, have a couple of thoughtful questions ready. Ask about the team dynamics or how success is measured in this role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
