At a Glance
- Tasks: Support customers by handling queries via phone and email during a busy peak period.
- Company: Join a renowned online gifting and retail company with a friendly team.
- Benefits: Earn £13.45 - £14.80 per hour, with flexible remote work options.
- Other info: Enjoy online training and be part of an inclusive workplace.
- Why this job: Gain valuable customer service experience while working from home.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
You'll be given 7 shifts across this period (weekends may be included) 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period. You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience. It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
- Responding to customer queries via phone and email
- Following scripts and processes for calls and written responses
- Using several systems at once to find and update information
- Keeping things accurate, organised, and on track
- Knowing when to escalate issues or ask for help
What we’re looking for:
- Confident using computers and quick to learn new systems
- Comfortable following scripts and set ways of working
- Good communication skills (written and verbal)
- Able to stay calm and focused in a busy environment
- Reliable, self-motivated, and detail-oriented
- Previous customer service experience is required
What you’ll need:
- A strong internet connection (minimum 20MB)
- Confident on Zoom
- Your own computer/laptop
- Headphones with a microphone
Training:
You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Representative in Maidstone employer: Impact Recruitment Group Ltd.
Join a leading online gifting and retail company that values its employees and fosters a supportive work culture. As a Customer Service Representative, you'll benefit from competitive pay, flexible remote working arrangements, and comprehensive training resources to enhance your skills. This temporary role offers a unique opportunity to contribute to a busy team during a peak period while enjoying the convenience of working from home.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Maidstone
✨Tip Number 1
Get familiar with the company before your interview! Check out their website and social media to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you get comfortable with following scripts and handling queries effectively.
✨Tip Number 3
Be ready to showcase your tech skills! Since you'll be using multiple systems, brush up on your computer skills and be prepared to discuss any relevant experience. Highlighting your ability to learn new systems quickly can set you apart.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of everything. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Customer Service Representative in Maidstone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of written communication, ensure your application is clear and concise. We want to see your ability to convey information effectively, so keep it professional yet friendly!
Highlight Your Tech Savvy:Mention any experience you have with using multiple systems or software. We need someone who can juggle different tools, so let us know how you’ve done this in past roles!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Representative role thoroughly. Familiarise yourself with the job description, especially the key responsibilities like handling customer queries and following scripts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires strong communication skills, practice responding to common customer service scenarios. You can even role-play with a friend or family member. Focus on being clear, concise, and friendly, as these traits are essential for providing a high-quality customer experience.
✨Get Comfortable with Technology
As you'll be using multiple systems during your shifts, it’s crucial to demonstrate your tech-savviness in the interview. Brush up on any relevant software or tools mentioned in the job description. If you have experience with similar systems, be ready to share specific examples of how you used them effectively.
✨Show Your Problem-Solving Skills
Customer service often involves resolving issues, so be prepared to discuss how you've handled challenging situations in the past. Think of specific examples where you stayed calm under pressure and successfully escalated issues when necessary. This will highlight your ability to maintain composure and follow processes.
