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- Tasks: Deliver exceptional customer experiences via email and phone during peak seasons.
- Company: Join a dynamic team supporting major events like Valentine's and Mother's Day.
- Benefits: Earn £13.85 per hour with flexible remote shifts and online training.
- Why this job: Perfect for quick learners who thrive in fast-paced environments and love helping others.
- Qualifications: Previous customer service experience and strong multitasking skills required.
- Other info: Enjoy a supportive team atmosphere with opportunities to grow your skills.
The predicted salary is between 11 - 16 £ per hour.
Dynamic Remote Customer Service Advisor Opportunities – Valentine's and Mother's Day Seasons
Are you a quick learner with a passion for delivering exceptional customer experiences? We're seeking dedicated Customer Service Advisors to support one of our clients during two of their busiest seasons:
- Valentine's Day: shifts between 5th–20th February
- Mother's Day: shifts between 6th - 20th March
As a key part of the team, you'll:
- Communicate with customers across email and phone channels, offering friendly, professional, and efficient service.
- Solve problems proactively, ensuring customer satisfaction.
What We're Looking For:
- Self-motivated individuals who excel under pressure.
- Quick learners with a keen eye for detail and a positive attitude.
- Team players who can multitask independently but know when to ask for support.
- Previous customer service experience is required.
Role Details:
- Pay: £13.85 per hour
- Shifts: Allocated on a rota, including weekends, from 9am–6pm (one-hour unpaid lunch break).
- Remote Work: Requires a reliable internet connection (minimum 20MB), a personal computer, and headphones with a microphone.
- Training: Online self-service resources, including video tutorials and process guides, provided during the temporary period.
Customer Service Assistant in London employer: Impact Recruitment Group Ltd
Contact Detail:
Impact Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the client you'll be supporting. Understanding their values and customer service approach will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers via email and phone, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate your proactive approach and ability to keep customers satisfied under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so let’s land that Customer Service Assistant role together!
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service! In your application, share specific examples of how you've gone above and beyond to help customers. This will really make you stand out.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your quick learning skills and ability to multitask, as these are key traits we're looking for in our Customer Service Advisors.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without any confusion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Impact Recruitment Group Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving abilities and how you ensured customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of research on the company you're interviewing for. Understand their values, mission, and the type of customers they serve. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Interview Questions
Prepare for common interview questions related to customer service. Think about how you would respond to scenarios like dealing with an upset customer or managing multiple tasks at once. Practising your responses can help you feel more confident during the actual interview.
✨Set Up Your Interview Space
Since this is a remote position, ensure your interview space is quiet and free from distractions. Test your internet connection, camera, and microphone beforehand. A professional setting will help you make a great first impression!
