At a Glance
- Tasks: Be the face of a creative organisation, managing operations and delivering exceptional experiences.
- Company: A unique design-led company in Notting Hill with a focus on creativity and service.
- Benefits: Competitive salary, 12 weeks off annually, wellbeing support, and a vibrant team culture.
- Other info: Perfect for someone who thrives in a lively, collaborative atmosphere.
- Why this job: Join a dynamic team and make a real impact in a creative environment.
- Qualifications: Experience in client-facing roles, strong organisational skills, and a warm personality.
The predicted salary is between 36000 - 44000 £ per year.
West London | £40,000–£50,000 + Bonus | unique working pattern offering approximately 12 weeks away from the workplace annually
We are working with a truly unique, creative and forward-thinking organisation to find a brilliant Brand Ambassador & Office Manager to join a beautiful Notting Hill location.
This is a fantastic opportunity for someone who loves people, thrives on variety and has a real eye for detail.
Combining front of house, operations, events, brand experience and administration, this is far more than your typical FOH and office management role!
Our client is a growing, design-led organisation with a strong emphasis on creativity, exceptional service and delivering memorable experiences.
They are looking for someone warm, engaging, highly organised and full of initiative who can become the face of their business and play a pivotal role in its day-to-day running.
The role will involve
- Being the first point of contact for clients, visitors and external partners, delivering an exceptional experience at every touchpoint.
- Taking ownership of the day-to-day operations, ensuring everything runs smoothly and efficiently.
- Managing enquiries, registrations, bookings and ongoing client communications.
- Working closely with senior leadership to provide operational and administrative support.
- Coordinating suppliers, contractors, facilities, budgets and general office requirements.
- Getting involved in exciting events, creative collaborations, seasonal installations and brand initiatives.
- Supporting finance processes, maintaining accurate records and ensuring excellent attention to detail across all areas.
We are looking for someone who
- Has a brilliant personality and genuinely enjoys building relationships with people.
- Comes from a premium client-facing environment, perhaps luxury hospitality, interiors, galleries, members' clubs, events or a creative business.
- Has strong administrative and organisational experience and is comfortable juggling lots of different responsibilities.
- Is confident, resourceful and quick-thinking, with the ability to solve problems independently.
- Has a creative eye and understands the importance of delivering an exceptional brand experience.
- Is hands-on, adaptable and happy to roll up their sleeves when needed.
• Brings warmth, energy, professionalism and a good sense of humour!
The opportunity
- Permanent position based in Notting Hill.
- Extended annual leave (12 weeks)
- Beautiful, creative working environment.
- Friendly, collaborative and sociable team.
- Wellbeing support and regular team events.
- Opportunity to contribute to an ambitious, evolving organisation.
This would suit someone who loves being at the centre of things, takes real pride in what they do and wants to be part of something a little different.
Please note that, due to the nature of the environment, the successful candidate will be required to undergo an enhanced DBS check and satisfactory reference checks.
If this sounds like you, we'd love to hear from you!
Brand Ambassador & Office Manager in London employer: Impact Recruitment Group Ltd.
As a Personal Executive Assistant, you'll thrive in a dynamic and inclusive work culture that values diversity and fosters professional growth. With opportunities to support prestigious global brands, you will enjoy a hybrid working model that promotes work-life balance while being part of a network that encourages collaboration and innovation. Join us to enhance your skills in a fast-paced environment where your contributions are recognised and rewarded.
Contact Details:
Impact Recruitment Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador & Office Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Impact Recruitment Group Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Impact Recruitment Group Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Brand Ambassador & Office Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Impact Recruitment Group Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Impact Recruitment Group Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Impact Recruitment Group Ltd.!
How to prepare for a job interview at Impact Recruitment Group Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
